# osTicket: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 2 judge labels across 1 category by 2 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/osticket

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Customer support and helpdesk](https://www.gane.ai/index/gtm/customer/customer-support-helpdesk/index.md) | 2% | 8 | 0% | 2 |

## What the models said for it

- "For zero cost and full control: Use osTicket, Open HelpDesk, Frappe Helpdesk, or Chatwoot (self‑hosted)." (GLM 4.7 FlashX, Helpdesk)
- "Best 100% Free / Self-Hosted Option: Zammad or osTicket (Zero license fees if self-hosted)" (Gemini 3.5 Flash, Helpdesk)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 1 | 0 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named osTicket, from 4 of the 5 answers that named it (only the models that return a source list).

### Domains cited

- helpdesk.com: 3
- freshworks.com: 2
- happyfox.com: 2
- helpcrunch.com: 2
- intercom.com: 2
- alloysoftware.com: 1
- assembly.com: 1
- blog.hubspot.com: 1
- chatbase.co: 1
- crisp.chat: 1

### Pages cited

- https://happyfox.com/helpdesk/use-cases/customer-service-software-solutions: 2
- https://helpcrunch.com/blog/help-desk-software-for-small-business: 2
- https://helpdesk.com/blog/best-web-based-help-desk-software: 2
- https://helpdesk.com/learn/top-help-desk-softwares: 2
- https://intercom.com/learning-center/best-help-desk-software: 2
- https://alloysoftware.com/blog/best-help-desk-software: 1
- https://assembly.com/blog/freshdesk-vs-zoho-desk: 1
- https://blog.hubspot.com/service/enterprise-help-desk-software: 1

## In its own words

What osTicket's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Get The World’s Most Popular Customer Support Software (https://osticket.com/)
- For: customer support (https://osticket.com/)
- Price stated: completely free (https://osticket.com/)
- Free plan or trial: Get Started For Free Today! (https://osticket.com/)

## What it publishes

Every page osticket.com exposes, read 2026-09-29: 121 addresses. By kind, pages and the last 90 days:

- blog: 56 pages, 0 in the last 90 days, latest 2026-06-17
- conference or event: 8 pages, 0 in the last 90 days, latest undated
- report or ebook: 1 pages, 0 in the last 90 days, latest undated
- Recent: 2026-06-17 blog: Osticket v1 18 4 v1 17 8 available https://osticket.com/osticket-v1-18-4-v1-17-8-available
- Recent: 2026-01-15 blog: Osticket v1 18 3 v1 17 7 available https://osticket.com/osticket-v1-18-3-v1-17-7-available
- Recent: 2025-02-04 blog: Osticket v1 18 2 v1 17 6 available https://osticket.com/osticket-v1-18-2-v1-17-6-available
- Recent: 2023-10-25 blog: Osticket v1 18 1 v1 17 5 available https://osticket.com/osticket-v1-18-1-v1-17-5-available
- Recent: 2023-06-12 blog: Osticket v1 17 4 v1 18 available https://osticket.com/osticket-v1-17-4-v1-18-available
- Recent: 2023-03-08 blog: Osticket v1 16 6 v1 17 3 available https://osticket.com/osticket-v1-16-6-v1-17-3-available

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.