# Observe.AI alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 447 of the 504 answers in the 2 categories where Observe.AI holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/gtm/vendors/observe-ai/alternatives

## Named instead, most often (every category and segment added)

- Gong: 60
- Fireflies.ai: 43
- Fathom: 34
- Avoma: 33
- Voxjar: 24
- Scorebuddy: 21

## Contact center quality assurance

**Small business**: 82 of 84 answers did not name Observe.AI (Observe.AI is #11 of 13 at 0%).

- Scorebuddy: first choice in 16 of those 82
- Voxjar: first choice in 15 of those 82
- EvaluAgent: first choice in 9 of those 82
- Zendesk QA: first choice in 9 of those 82
- Insightful: first choice in 7 of those 82
- ScorebuddyCX: first choice in 5 of those 82
- CloudTalk: first choice in 4 of those 82
- Klaus: first choice in 4 of those 82

**Mid-market**: 72 of 84 answers did not name Observe.AI (Observe.AI is #14 of 17 at 0%).

- Voxjar: first choice in 9 of those 72
- MaestroQA: first choice in 7 of those 72
- EvaluAgent: first choice in 5 of those 72
- Scorebuddy: first choice in 5 of those 72
- ScorebuddyCX: first choice in 5 of those 72
- Zendesk QA: first choice in 3 of those 72
- Insightful: first choice in 2 of those 72
- Playvox QM: first choice in 2 of those 72

**Enterprise**: 57 of 84 answers did not name Observe.AI (Observe.AI is #5 of 15 at 6%).

- EvaluAgent: first choice in 5 of those 57
- Genesys Cloud Quality Management: first choice in 4 of those 57
- NICE CXone Quality Management: first choice in 3 of those 57
- ScorebuddyCX: first choice in 3 of those 57
- MaestroQA: first choice in 2 of those 57
- NICE CXone QM: first choice in 2 of those 57
- VQ Online: first choice in 2 of those 57
- AmplifAI: first choice in 1 of those 57

## Conversational intelligence and call recording

**Small business**: 84 of 84 answers did not name Observe.AI.

- Fathom: first choice in 31 of those 84
- Fireflies.ai: first choice in 30 of those 84
- Avoma: first choice in 15 of those 84
- CloudTalk: first choice in 4 of those 84
- Chime.ai: first choice in 1 of those 84
- Dialpad: first choice in 1 of those 84
- Grain: first choice in 1 of those 84
- Jiminny: first choice in 1 of those 84

**Mid-market**: 77 of 84 answers did not name Observe.AI (Observe.AI is #12 of 15 at 0%).

- Avoma: first choice in 17 of those 77
- Gong: first choice in 17 of those 77
- Fireflies.ai: first choice in 12 of those 77
- Clari Copilot: first choice in 4 of those 77
- Chorus by ZoomInfo: first choice in 3 of those 77
- Fathom: first choice in 3 of those 77
- Jiminny: first choice in 3 of those 77
- ZoomInfo: first choice in 2 of those 77

**Enterprise**: 75 of 84 answers did not name Observe.AI (Observe.AI is #11 of 15 at 0%).

- Gong: first choice in 43 of those 75
- Weflow: first choice in 3 of those 75
- NICE CXone: first choice in 2 of those 75
- Avoma: first choice in 1 of those 75
- Chorus by ZoomInfo: first choice in 1 of those 75
- Dialpad: first choice in 1 of those 75
- Fireflies.ai: first choice in 1 of those 75
- Microsoft Teams: first choice in 1 of those 75

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.