# NICE CXone alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 426 of the 504 answers in the 2 categories where NICE CXone holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/gtm/vendors/nice-cxone/alternatives

## Named instead, most often (every category and segment added)

- Gong: 60
- Fireflies.ai: 43
- Fathom: 34
- Avoma: 33
- Aircall: 28
- CloudTalk: 26

## Contact center platforms

**Small business**: 84 of 84 answers did not name NICE CXone (NICE CXone is #15 of 18 at 0%).

- Aircall: first choice in 26 of those 84
- CloudTalk: first choice in 12 of those 84
- Nextiva Contact Center: first choice in 12 of those 84
- Call Center Studio: first choice in 5 of those 84
- Dialpad Ai Contact Center: first choice in 5 of those 84
- LiveAgent: first choice in 5 of those 84
- CallHippo: first choice in 4 of those 84
- Freshcaller: first choice in 4 of those 84

**Mid-market**: 69 of 84 answers did not name NICE CXone (NICE CXone is #11 of 15 at 0%).

- CloudTalk: first choice in 10 of those 69
- Talkdesk: first choice in 6 of those 69
- Genesys Cloud CX: first choice in 5 of those 69
- Five9: first choice in 3 of those 69
- Freshcaller: first choice in 3 of those 69
- LiveAgent: first choice in 3 of those 69
- Aircall: first choice in 2 of those 69
- Amazon Connect: first choice in 2 of those 69

**Enterprise**: 39 of 84 answers did not name NICE CXone (NICE CXone is #2 of 10 at 17%).

- Genesys Cloud CX: first choice in 8 of those 39
- Five9: first choice in 2 of those 39
- RingCentral RingCX: first choice in 2 of those 39

## Conversational intelligence and call recording

**Small business**: 84 of 84 answers did not name NICE CXone.

- Fathom: first choice in 31 of those 84
- Fireflies.ai: first choice in 30 of those 84
- Avoma: first choice in 15 of those 84
- CloudTalk: first choice in 4 of those 84
- Chime.ai: first choice in 1 of those 84
- Dialpad: first choice in 1 of those 84
- Grain: first choice in 1 of those 84
- Jiminny: first choice in 1 of those 84

**Mid-market**: 78 of 84 answers did not name NICE CXone (NICE CXone is #14 of 15 at 0%).

- Gong: first choice in 19 of those 78
- Avoma: first choice in 17 of those 78
- Fireflies.ai: first choice in 12 of those 78
- Clari Copilot: first choice in 4 of those 78
- Chorus by ZoomInfo: first choice in 3 of those 78
- Fathom: first choice in 3 of those 78
- Jiminny: first choice in 3 of those 78
- ZoomInfo: first choice in 2 of those 78

**Enterprise**: 72 of 84 answers did not name NICE CXone (NICE CXone is #2 of 15 at 4%).

- Gong: first choice in 41 of those 72
- Weflow: first choice in 3 of those 72
- Chorus by ZoomInfo: first choice in 2 of those 72
- Avoma: first choice in 1 of those 72
- Clari Copilot: first choice in 1 of those 72
- Dialpad: first choice in 1 of those 72
- Fireflies.ai: first choice in 1 of those 72
- Microsoft Teams: first choice in 1 of those 72

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.