# NICE CXone QM: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 1 judge label across 1 category by 1 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/nice-cxone-qm

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Contact center quality assurance](https://www.gane.ai/index/gtm/customer/contact-center-quality-assurance/index.md) | 0% | 41 | 0% | 1 |

## What the models said for it

- "NICE CXone QM – Best for Enterprise contact center QA. Enterprise-grade solution with strong compliance and structured QA workflows." (Muse Glimmer 30B, Contact center QA)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 1 | 0 | 0 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named NICE CXone QM, from 4 of the 4 answers that named it (only the models that return a source list).

### Domains cited

- capterra.com: 4
- cxeverywhere.com: 4
- g2.com: 4
- gitnux.org: 3
- balto.ai: 2
- cresta.com: 2
- genesys.com: 2
- insight.tmcnet.com: 2
- learn.g2.com: 2
- linkedin.com: 2

### Pages cited

- https://capterra.com/contact-center-quality-assurance-software: 4
- https://cxeverywhere.com/tools/call-center-quality-management-software: 4
- https://g2.com/categories/contact-center-quality-assurance: 3
- https://g2.com/categories/contact-center-quality-assurance/enterprise: 3
- https://cresta.com/guides/best-automated-quality-management-tools-for-contact-centers: 2
- https://gitnux.org/best/contact-center-quality-management-software: 2
- https://insight.tmcnet.com/insight/buyers-guide/calabrio-f4a43ed0: 2
- https://learn.g2.com/best-contact-center-quality-assurance-software: 2

## The company

Nice Ltd; https://www.nice.com; Ra'anana, Israel; founded 1986; public, NICE on Nasdaq. From Wikidata, fetched 2026-09-14.

## What it publishes

Every page nice.com exposes, read 2026-09-29: 7707 addresses. By kind, pages and the last 90 days:

- blog: 2579 pages, 0 in the last 90 days, latest 2023-07-06
- case study: 91 pages, 2 in the last 90 days, latest 2026-07-10
- webinar or virtual event: 14 pages, 0 in the last 90 days, latest 2026-05-05
- conference or event: 13 pages, 1 in the last 90 days, latest 2026-08-13
- report or ebook: 56 pages, 0 in the last 90 days, latest 2026-05-21
- comparison: 49 pages, 0 in the last 90 days, latest 2025-08-25
- template or tool: 6 pages, 0 in the last 90 days, latest 2026-02-03
- glossary or explainer: 767 pages, 0 in the last 90 days, latest 2024-08-22
- podcast or video: 2 pages, 0 in the last 90 days, latest 2021-12-08
- news or press: 488 pages, 0 in the last 90 days, latest 2025-08-18
- Recent: 2026-08-13 conference or event: Nice cognigy recognized at telarus partner summit as top supplier for contact center https://www.nice.com/announcements/nice-cognigy-recognized-at-telarus-partner-summit-as-top-supplier-for-contact-center
- Recent: 2026-07-10 case study: Eon egs case study https://www.nice.com/resources/eon-egs-case-study
- Recent: 2026-07-10 case study: Arag italy case study https://www.nice.com/resources/arag-italy-case-study
- Recent: 2026-05-21 report or ebook: Cognitive banking whitepaper uk https://www.nice.com/lps/cognitive-banking-whitepaper-uk
- Recent: 2026-05-21 report or ebook: Cognitive banking whitepaper international https://www.nice.com/lps/cognitive-banking-whitepaper-international
- Recent: 2026-05-05 webinar or virtual event: Cx ai unplugged forrester conversational ai webinar registration https://www.nice.com/lps/cx-ai-unplugged-forrester-conversational-ai-webinar-registration

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.