# Nextiva: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 22 judge labels across 9 categories by 8 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/nextiva

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Sales dialers and calling](https://www.gane.ai/index/gtm/sales/sales-dialers-and-calling/index.md) | 0% | 18 | 0% | 6 |
| [Conversational intelligence and call recording](https://www.gane.ai/index/gtm/sales/conversation-intelligence/index.md) | 0% | 19 | 0% | 5 |
| [Review and reputation management](https://www.gane.ai/index/gtm/marketing/review-and-reputation-management/index.md) | 0% | 82 | 33% | 3 |
| [Conversational marketing platforms](https://www.gane.ai/index/gtm/marketing/conversational-marketing/index.md) | 0% | 37 | 0% | 2 |
| [Customer support and helpdesk](https://www.gane.ai/index/gtm/customer/customer-support-helpdesk/index.md) | 0% | 28 | 0% | 2 |
| [AI voice agents](https://www.gane.ai/index/gtm/customer/ai-voice-agents/index.md) | 0% | 121 | 100% | 1 |
| [Call tracking platforms](https://www.gane.ai/index/gtm/marketing/call-tracking/index.md) | 0% | 54 | 0% | 1 |
| [Customer intelligence and data science](https://www.gane.ai/index/gtm/gtm-data/customer-intelligence-and-data-science/index.md) | 0% | 147 | 100% | 1 |
| [In-app messaging and customer communications](https://www.gane.ai/index/gtm/customer/in-app-messaging-and-customer-communications/index.md) | 0% | 86 | 0% | 1 |

## What the models said for it

- "we found Nextiva to be the best for most businesses." (Muse Glimmer 30B, Dialers)
- "Priced at $15/user/month, Nextiva offers reliable call recording, reporting, and monitoring" (Mistral Small, Conversation intel)
- "Excellent call quality, easy call recording setup, integrates with CRM" (DeepSeek V4 Flash, Conversation intel)
- "Positioned for regulated industries with stronger compliance controls" (Kimi K2, Conversational mktg)

## And against it

- "Avoid enterprise tools like Nextiva unless you need bundled phone systems" (Grok 4.20, AI voice agents)
- "It's less specialized than Birdeye or Podium but offers good value for existing clients." (Qwen 3.7 Flash, Reviews)
- "Generally well‑rated, but a few negative comments about support and integration quirks" (GLM 4.7 FlashX, Customer intel)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 1 | 1 | 2 |
| Mistral Small | 0 | 1 | 2 | 0 | 3 |
| DeepSeek V4 Flash | 0 | 1 | 2 | 0 | 3 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 1 | 1 | 2 |
| Kimi K2 | 0 | 2 | 0 | 0 | 2 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 1 | 2 |
| MiniMax M2.5 | 0 | 3 | 0 | 0 | 3 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 1 | 0 | 4 | 0 | 5 |

## Sources returned with these answers

The sites and pages cited by the answers that named Nextiva, from 33 of the 34 answers that named it (only the models that return a source list).

### Domains cited

- cloudtalk.io: 10
- justcall.io: 10
- blog.hubspot.com: 8
- crazyegg.com: 8
- g2.com: 8
- capterra.com: 7
- nextiva.com: 7 (its own site)
- outrightsystems.org: 7
- softwareadvice.com: 6
- outreach.ai: 5

### Pages cited

- https://blog.hubspot.com/sales/sales-dialer-software: 5
- https://cloudtalk.io/blog/phone-recording-system-for-small-businesses: 5
- https://crazyegg.com/blog/best-auto-dialer-software: 5
- https://outrightsystems.org/blog/call-recording-software-for-smb: 5
- https://blog.hubspot.com/sales/call-recording-software: 3
- https://cloudtalk.io/blog/best-conversation-intelligence-software: 3
- https://cloudtalk.io/blog/call-recording-services: 3
- https://crazyegg.com/blog/best-reputation-management-software: 3

## In its own words

What Nextiva's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: AI Customer Experience Management Platform; Unified Customer Experience Management Platform; best customer experience platform to optimize every customer journey (https://nextiva.com/)
- For: businesses; small business; Enterprise; Mid Market & Enterprise (https://nextiva.com/)
- Price stated: $15 /user/mo; $25 /user/mo; $75 /user/mo; From $ 75 /agent/mo; from $99/mo (https://nextiva.com/)
- Starting price: 15 (https://nextiva.com/)
- Free plan or trial: No credit card required for demo (https://nextiva.com/)
- Integrations claimed: 20 (https://nextiva.com/); 32 (https://www.nextiva.com/integrations) (pages disagree)
- Certifications: HIPAA, SOC 2 Type II, ISO 27001, PCI DSS, GDPR
- Customers named: Hyundai, DHL, Nothing Bundt Cakes, Franklin Street, Tabarka Studio, Shelby American, Cedar Financial, NEBA

## What it publishes

Every page nextiva.com exposes, read 2026-09-29: 1499 addresses. By kind, pages and the last 90 days:

- blog: 794 pages, 39 in the last 90 days, latest 2026-09-28
- case study: 86 pages, 5 in the last 90 days, latest 2026-09-19
- conference or event: 8 pages, 0 in the last 90 days, latest 2026-04-20
- comparison: 116 pages, 18 in the last 90 days, latest 2026-09-26
- template or tool: 6 pages, 0 in the last 90 days, latest 2025-12-10
- glossary or explainer: 166 pages, 3 in the last 90 days, latest 2026-09-26
- news or press: 44 pages, 0 in the last 90 days, latest 2026-02-17
- Recent: 2026-09-28 blog: Call center turnover rates https://www.nextiva.com/blog/call-center-turnover-rates.html
- Recent: 2026-09-28 blog: Computer telephony integration https://www.nextiva.com/blog/computer-telephony-integration.html
- Recent: 2026-09-28 blog: Voice of customer programs https://www.nextiva.com/blog/voice-of-customer-programs.html
- Recent: 2026-09-26 glossary or explainer: What is a sip phone https://www.nextiva.com/blog/what-is-a-sip-phone.html
- Recent: 2026-09-26 blog: Business communication app https://www.nextiva.com/blog/business-communication-app.html
- Recent: 2026-09-26 blog: Best virtual receptionist services https://www.nextiva.com/blog/best-virtual-receptionist-services.html

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.