# Nextiva Contact Center alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 202 of the 252 answers in the 1 category where Nextiva Contact Center holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/gtm/vendors/nextiva-contact-center/alternatives

## Named instead, most often (every category and segment added)

- Genesys Cloud CX: 60
- NICE CXone: 21
- Aircall: 12
- Five9: 9
- CloudTalk: 8
- Freshcaller: 5

## Contact center platforms

**Small business**: 46 of 84 answers did not name Nextiva Contact Center (Nextiva Contact Center is #2 of 18 at 12%).

- Aircall: first choice in 11 of those 46
- CallHippo: first choice in 4 of those 46
- JustCall: first choice in 4 of those 46
- Freshcaller: first choice in 2 of those 46
- 3CX: first choice in 1 of those 46
- Amazon Connect: first choice in 1 of those 46
- Call Center Studio: first choice in 1 of those 46
- CallTools: first choice in 1 of those 46

**Mid-market**: 72 of 84 answers did not name Nextiva Contact Center (Nextiva Contact Center is #7 of 15 at 2%).

- Genesys Cloud CX: first choice in 14 of those 72
- CloudTalk: first choice in 8 of those 72
- NICE CXone: first choice in 6 of those 72
- Five9: first choice in 5 of those 72
- Talkdesk: first choice in 5 of those 72
- Freshcaller: first choice in 3 of those 72
- LiveAgent: first choice in 2 of those 72
- Aircall: first choice in 1 of those 72

**Enterprise**: 84 of 84 answers did not name Nextiva Contact Center.

- Genesys Cloud CX: first choice in 46 of those 84
- NICE CXone: first choice in 15 of those 84
- Five9: first choice in 4 of those 84
- RingCentral RingCX: first choice in 3 of those 84
- Amazon Connect: first choice in 1 of those 84
- Cisco Webex Contact Center: first choice in 1 of those 84
- Zoom Contact Center: first choice in 1 of those 84

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.