# Microsoft Teams: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 34 judge labels across 8 categories by 12 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/microsoft-teams

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Webinar and virtual event platforms](https://www.gane.ai/index/gtm/marketing/webinar-virtual-events/index.md) | 0% | 16 | 5% | 22 |
| [In-app messaging and customer communications](https://www.gane.ai/index/gtm/customer/in-app-messaging-and-customer-communications/index.md) | 0% | 27 | 0% | 6 |
| [Community platforms](https://www.gane.ai/index/gtm/customer/community-platforms/index.md) | 0% | 69 | 100% | 1 |
| [Conversational intelligence and call recording](https://www.gane.ai/index/gtm/sales/conversation-intelligence/index.md) | 0% | 38 | 0% | 1 |
| [Creative automation platforms](https://www.gane.ai/index/gtm/marketing/creative-automation/index.md) | 0% | 62 | 0% | 1 |
| [Employee advocacy platforms](https://www.gane.ai/index/gtm/marketing/employee-advocacy/index.md) | 0% | 36 | 0% | 1 |
| [Knowledge base and self-service](https://www.gane.ai/index/gtm/customer/knowledge-base-and-self-service/index.md) | 0% | 106 | 100% | 1 |
| [Sales engagement platforms](https://www.gane.ai/index/gtm/sales/sales-engagement/index.md) | 0% | 42 | 0% | 1 |

## What the models said for it

- "Top alternatives with fewer complaints: Consider Demio, GoTo Webinar, ON24, BigMarker, WebinarGeek, or Microsoft Teams Webinars" (Grok 4.20, Webinars)
- "For Internal / General Meetings: Look at Fireflies.ai, Otter, or native Microsoft Teams / Zoom AI Companion" (Gemini 3.5 Flash, Conversation intel)
- "Choose Teams or Google Meet for internal events when the organization already licenses Microsoft 365" (Perplexity Sonar, Webinars)
- "Microsoft Teams events if you already use Microsoft 365 and your main need is internal events." (GPT-6 Luna, Webinars)

## And against it

- "Message history limits, no SEO value, poor searchability for knowledge base, member lock-in issues" (Kimi K2, Community)
- "Verdict: Avoid for External Marketing; Acceptable for Internal Training." (Qwen 3.7 Flash, Webinars)
- "Slack / Microsoft Teams / Discord: "Chat as Documentation."" (Gemini 3.5 Flash, Knowledge base)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 1 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 3 | 2 | 1 | 6 |
| Perplexity Sonar | 0 | 2 | 0 | 0 | 2 |
| Grok 4.20 | 0 | 3 | 1 | 0 | 4 |
| Mistral Small | 0 | 0 | 2 | 0 | 2 |
| DeepSeek V4 Flash | 0 | 1 | 1 | 0 | 2 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 1 | 1 | 2 |
| Kimi K2 | 0 | 1 | 1 | 1 | 3 |
| GLM 4.7 FlashX | 0 | 2 | 1 | 0 | 3 |
| MiniMax M2.5 | 0 | 0 | 4 | 0 | 4 |
| GPT-6 Luna | 0 | 4 | 0 | 0 | 4 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Microsoft Teams, from 95 of the 109 answers that named it (only the models that return a source list).

### Domains cited

- g2.com: 22
- easywebinar.com: 20
- ringcentral.com: 19
- airmeet.com: 14
- livestorm.co: 14
- eventify.io: 13
- on24.com: 12
- cometchat.com: 11
- learn.g2.com: 10
- reddit.com: 10

### Pages cited

- https://g2.com/categories/webinar/enterprise: 12
- https://eventify.io/blog/best-virtual-event-platform: 11
- https://github.com/ishandutta2007/Awesome-In-App-Direct-Messaging: 8
- https://learn.g2.com/best-virtual-event-platforms: 8
- https://onestream.live/blog/webinar-platforms-comparison: 8
- https://cometchat.com/blog/in-app-messaging-tools: 7
- https://dupple.com/learn/best-in-app-messaging-tools: 7
- https://on24.com/blog/the-best-webinar-platforms-of-2026: 7

## The company

Microsoft; https://www.microsoft.com/; Vancouver, Canada; founded 1975; about 228,000 employees (2024); public, 4338 on Hong Kong Stock Exchange. From Wikidata, fetched 2026-09-14.

## In its own words

What Microsoft Teams's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: Grow your business with Microsoft Teams (https://microsoft.com/)
- For: business (https://microsoft.com/)
- Free plan or trial: Vyzkoušet zdarma (https://www.microsoft.com/cs-cz/dynamics-365/pricing-overview)

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.