# Microsoft Dynamics 365 Customer Insights: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 5 judge labels across 2 categories by 5 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/microsoft-dynamics-365-customer-insights

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Customer intelligence and data science](https://www.gane.ai/index/gtm/gtm-data/customer-intelligence-and-data-science/index.md) | 0% | 32 | 0% | 4 |
| [Customer data platforms](https://www.gane.ai/index/gtm/gtm-data/customer-data-platforms/index.md) | 0% | 50 | 0% | 1 |

## What the models said for it

- "Most affordable/scalable if in Microsoft ecosystem (Azure, Teams). Strong visualization, AI via Copilot, and governance." (Grok 4.20, Customer intel)
- "Best for: Businesses already using Microsoft tools seeking a unified customer view." (Mistral Small, Customer intel)
- "look at Salesforce Data 360 or Microsoft Dynamics 365 Customer Insights" (GPT-6 Luna, Customer intel)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 1 | 0 | 0 | 1 |
| Mistral Small | 0 | 1 | 0 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 1 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 1 | 0 | 0 | 1 |
| Muse Glimmer 30B | 0 | 0 | 1 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named Microsoft Dynamics 365 Customer Insights, from 29 of the 29 answers that named it (only the models that return a source list).

### Domains cited

- g2.com: 10
- verifiedmarketresearch.com: 8
- salesforce.com: 7
- albato.com: 6
- cdp.com: 6
- guideflow.com: 6
- microsoft.com: 6 (its own site)
- cio.economictimes.indiatimes.com: 5
- waitwellsoftware.com: 5
- appsruntheworld.com: 4

### Pages cited

- https://albato.com/blog/publications/best-customer-data-platform-software: 6
- https://waitwellsoftware.com/resources/articles/best-customer-analytics-software: 5
- https://basedash.com/blog/best-customer-facing-analytics-platforms-for-saas-2026: 4
- https://cdp.com/basics/cdp-vendors: 4
- https://cio.economictimes.indiatimes.com/amp/tools/best-customer-data-platforms/127611075: 4
- https://explodingtopics.com/blog/customer-intelligence-platforms: 4
- https://forbes.com/advisor/business/software/best-customer-data-platform: 4
- https://g2.com/categories/customer-data-platform-cdp/enterprise: 4

## The company

Microsoft; https://www.microsoft.com/; Vancouver, Canada; founded 1975; about 228,000 employees (2024); public, 4338 on Hong Kong Stock Exchange. From Wikidata, fetched 2026-09-14.

## In its own words

What Microsoft Dynamics 365 Customer Insights's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: Bringen Sie Daten und Interaktion zusammen, um durchgängige agentische Kundenerlebnisse über Vertrieb, Marketing und Service hinweg zu ermöglichen. (https://www.microsoft.com/de-de/dynamics-365/products/customer-insights)
- For: null (https://www.microsoft.com/it-it/dynamics-365/products/customer-insights)
- Price stated: 1.700,00 $ Mandat/Monat, jährliche Abrechnung (https://www.microsoft.com/de-de/dynamics-365/products/customer-insights)
- Starting price: 1.700,00 $ (https://www.microsoft.com/de-de/dynamics-365/products/customer-insights)
- Free plan or trial: Kostenlos testen (https://www.microsoft.com/de-de/dynamics-365/products/customer-insights)
- Customers named: NAGA, Kodak Alaris, Campari Group, Valencia C.F., Lynk & Co, Tivoli Gardens, AEP Energy, Grupo Campari

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.