# Microsoft Dynamics 365 Contact Center: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 1 judge label across 1 category by 1 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/microsoft-dynamics-365-contact-center

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Contact center platforms](https://www.gane.ai/index/gtm/customer/contact-center-platforms/index.md) | 0% | 74 | 0% | 1 |

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 1 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named Microsoft Dynamics 365 Contact Center, from 8 of the 8 answers that named it (only the models that return a source list).

### Domains cited

- genesys.com: 5
- cxtoday.com: 3
- five9.com: 3
- microsoft.com: 3 (its own site)
- callcenterstudio.com: 2
- dialpad.com: 2
- g2.com: 2
- gartner.com: 2
- nice.com: 2
- talkdesk.com: 2

### Pages cited

- https://cxtoday.com/gartner-magic-quadrant-for-contact-center-as-a-service-ccaas-2024-the-rundown: 2
- https://dialpad.com/blog/contact-center-software: 2
- https://five9.com/news/news-releases/Five9-2024-Gartner-MQ-CCaaS: 2
- https://gartner.com/reviews/market/contact-center-as-a-service: 2
- https://genesys.com/company/newsroom/announcements/genesys-named-a-leader-in-the-2024-gartner-magic-quadrant-for-contact-center-as-a-service-for-10th-consecutive-year: 2
- https://yellow.ai/contact-center-software: 2
- https://8x8.com/docs/gartner-mq-cc: 1
- https://alpharun.com/blog/best-enterprise-call-center-software: 1

## The company

Microsoft; https://www.microsoft.com/; Vancouver, Canada; founded 1975; about 228,000 employees (2024); public, 4338 on Hong Kong Stock Exchange. From Wikidata, fetched 2026-09-14.

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.