# mHelpDesk: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 1 judge label across 1 category by 1 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/mhelpdesk

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Customer support and helpdesk](https://www.gane.ai/index/gtm/customer/customer-support-helpdesk/index.md) | 0% | 64 | 100% | 1 |

## And against it

- ""mHelpDesk is rated 'Poor' with 1.9 / 5 on Trustpilot" – 92 reviews" (Muse Glimmer 30B, Helpdesk)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 1 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named mHelpDesk, from 1 of the 1 answers that named it (only the models that return a source list).

### Domains cited

- akta.pro: 1
- alium.io: 1
- aviatrix.ai: 1
- bleepingcomputer.com: 1
- capterra.com: 1
- g2.com: 1
- helpdesk.com: 1
- infosecurity-magazine.com: 1
- reddit.com: 1
- saasflags.com: 1

### Pages cited

- https://akta.pro/research-library/20-us-saas-companies-cybersecurity-incidents: 1
- https://alium.io/research/top-complaints-helpdesk-platforms: 1
- https://aviatrix.ai/threat-research-center/discord-2025-zendesk-bpo-compromise: 1
- https://bleepingcomputer.com/tag/zendesk: 1
- https://capterra.com/help-desk-software: 1
- https://g2.com/categories/help-desk: 1
- https://g2.com/products/helpdesk/reviews: 1
- https://helpdesk.com/blog/best-web-based-help-desk-software: 1

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.