# Medallia Experience Cloud: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 38 judge labels across 2 categories by 13 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/medallia-experience-cloud

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Customer feedback and surveys](https://www.gane.ai/index/gtm/customer/customer-feedback-and-surveys/index.md) | 0% | 100 | 44% | 32 |
| [Customer intelligence and data science](https://www.gane.ai/index/gtm/gtm-data/customer-intelligence-and-data-science/index.md) | 0% | 75 | 33% | 6 |

## What the models said for it

- "pick an enterprise VoC platform like Qualtrics or Medallia when you need complex research design" (Muse Glimmer 30B, Feedback)
- "Top Gartner leader for VoC; excels in real-time feedback... Drawbacks: Often geared toward larger enterprises; higher cost" (Grok 4.20, Feedback)
- "Strongest pick for governed, cross-channel experience programs with automated action workflows across the enterprise." (Muse Glimmer 30B, Customer intel)
- "Choose Qualtrics or Medallia for enterprise surveys, NPS/CSAT, and voice-of-customer programs." (Perplexity Sonar, Customer intel)

## And against it

- "Verdict: Avoid these unless you are an enterprise organization with a dedicated CX budget" (Gemini 3.5 Flash, Feedback)
- "massive enterprise systems (like top-tier Qualtrics or Medallia deployments) can be overly complex, cost prohibitive, and take 6+ months to implement" (Gemini 3.5 Flash, Feedback)
- "You likely don't need the absolute deepest enterprise functionality of Qualtrics/Medallia if it comes with excessive complexity and cost." (MiniMax M2.5, Feedback)
- "Qualtrics, Medallia, and similar enterprise suites for small organizations: They are powerful but can be expensive, complex to configure" (Perplexity Sonar, Feedback)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 1 | 2 |
| GPT-5.4 mini | 0 | 1 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 3 | 4 |
| Perplexity Sonar | 0 | 2 | 0 | 1 | 3 |
| Grok 4.20 | 0 | 2 | 1 | 1 | 4 |
| Mistral Small | 0 | 0 | 2 | 1 | 3 |
| DeepSeek V4 Flash | 0 | 1 | 1 | 2 | 4 |
| Llama 4 Maverick | 0 | 1 | 1 | 0 | 2 |
| Qwen 3.7 Flash | 0 | 0 | 2 | 4 | 6 |
| Kimi K2 | 0 | 0 | 1 | 1 | 2 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 1 | 2 | 3 |
| GPT-6 Luna | 0 | 2 | 0 | 0 | 2 |
| Muse Glimmer 30B | 1 | 1 | 0 | 0 | 2 |

## Sources returned with these answers

The sites and pages cited by the answers that named Medallia Experience Cloud, from 116 of the 136 answers that named it (only the models that return a source list).

### Domains cited

- customergauge.com: 43
- hellocustomer.com: 29
- g2.com: 27
- sprig.com: 26
- enterpret.com: 20
- qualtrics.com: 20
- surveysparrow.com: 19
- capterra.com: 18
- cleverx.com: 18
- thecxlead.com: 18

### Pages cited

- https://customergauge.com/blog/customer-experience-survey-software: 31
- https://sprig.com/guides/enterprise-survey-software-buyers-guide: 12
- https://waitwellsoftware.com/resources/articles/best-customer-analytics-software: 11
- https://cleverx.com/blog/best-enterprise-survey-software-in-2026-10-platforms-for-research-ops-teams: 10
- https://thecxlead.com/tools/best-customer-survey-tools: 10
- https://customergauge.com/blog/surveymonkey-alternatives: 9
- https://hellocustomer.com/en/blog/10-best-nps-software: 9
- https://kapiche.com/blog/best-customer-feedback-tools: 9

## The company

Medallia; http://www.medallia.com; Palo Alto, United States; founded 2001. From Wikidata, fetched 2026-09-14.

## In its own words

What Medallia Experience Cloud's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Experience Management Software Platform (https://medallia.com/)
- For: enterprises (https://medallia.com/)
- Price stated: flexible pricing (https://medallia.com/)
- Certifications: SOC 2 Type I, ISO 27001, GDPR, HIPAA, FedRAMP, ISO 27017, ISO 27018
- Hosting: North America, Asia, Australia, Europe
- Customers named: Pacific Life, 3M, Johnson & Johnson, Best Western, H&R Block, Fidelity, Schneider Electric, ABANCA

## What it publishes

Every page medallia.com exposes, read 2026-09-29: 4820 addresses. By kind, pages and the last 90 days:

- blog: 189 pages, 0 in the last 90 days, latest undated
- case study: 107 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 7 pages, 0 in the last 90 days, latest undated
- conference or event: 29 pages, 0 in the last 90 days, latest undated
- report or ebook: 43 pages, 0 in the last 90 days, latest undated
- comparison: 7 pages, 0 in the last 90 days, latest undated
- template or tool: 2 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 373 pages, 0 in the last 90 days, latest undated
- news or press: 450 pages, 0 in the last 90 days, latest undated

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.