# ManageEngine ServiceDesk Plus: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 1 judge label across 1 category by 1 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/manageengine-servicedesk-plus

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Customer support and helpdesk](https://www.gane.ai/index/gtm/customer/customer-support-helpdesk/index.md) | 0% | 38 | 0% | 1 |

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 1 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named ManageEngine ServiceDesk Plus, from 2 of the 2 answers that named it (only the models that return a source list).

### Domains cited

- desk365.io: 2
- helpdesk.com: 2
- resources.rework.com: 2
- bluprintx.com: 1
- experienceleague.adobe.com: 1
- getmacha.com: 1
- givainc.com: 1
- gorgias.com: 1
- help.salesforce.com: 1
- helpscout.com: 1

### Pages cited

- https://desk365.io/blog/best-customer-service-software: 2
- https://resources.rework.com/tools/support/best-help-desk-software-2026: 2
- https://bluprintx.com/technology: 1
- https://experienceleague.adobe.com/en/docs/workfront/using/basics/tips-tricks-for-basics/contact-customer-support: 1
- https://getmacha.com/blog/best-enterprise-help-desk-software: 1
- https://givainc.com/compare/customer-service-software: 1
- https://gorgias.com/blog/freshdesk-alternatives: 1
- https://gorgias.com/blog/help-scout-alternatives: 1

## In its own words

What ManageEngine ServiceDesk Plus's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: Full-stack service management for enterprises (https://www.manageengine.com/remote-monitoring-management/servicedesk-plus-integration.html)
- For: enterprises (https://www.manageengine.com/remote-monitoring-management/servicedesk-plus-integration.html)
- Price stated: เลือกแพ็กเกจราคาที่ยืดหยุ่นของเรา (https://www.manageengine.com/th/service-desk/what-is-servicedesk-plus.html)
- Free plan or trial: Try RMM Central for free (https://www.manageengine.com/remote-monitoring-management/servicedesk-plus-integration.html)
- Certifications: GDPR, HIPAA
- Hosting: AWS, Public Cloud, Data Centers ของเราเอง

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.