# LivePerson: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 10 judge labels across 2 categories by 6 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/liveperson

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Conversational marketing platforms](https://www.gane.ai/index/gtm/marketing/conversational-marketing/index.md) | 0% | 71 | 33% | 6 |
| [Chatbots and conversational AI for support](https://www.gane.ai/index/gtm/customer/chatbots-and-conversational-ai-for-support/index.md) | 0% | 109 | 50% | 4 |

## What the models said for it

- "Choose LivePerson for complex, high-volume enterprise conversations." (Perplexity Sonar, Conversational mktg)

## And against it

- "Legacy Platforms (LivePerson, Bold360, Helpshift) - These are considered outdated "legacy" systems" (Kimi K2, Support chatbots)
- "LivePerson is robust but typically slower to implement and more complex than newer AI-native platforms." (Kimi K2, Support chatbots)
- "Very high costs (including steep implementation), resource-heavy setup" (Grok 4.20, Conversational mktg)
- "Frequently named in CIPA litigation... Complex implementation" (Kimi K2, Conversational mktg)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.20 | 0 | 0 | 1 | 1 | 2 |
| Mistral Small | 0 | 0 | 2 | 0 | 2 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 3 | 3 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 1 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named LivePerson, from 48 of the 51 answers that named it (only the models that return a source list).

### Domains cited

- g2.com: 26
- capterra.com: 16
- softwareadvice.com: 16
- wonderchat.io: 16
- cloudtalk.io: 14
- guideflow.com: 13
- learn.g2.com: 12
- rasa.com: 10
- storylane.io: 10
- knock-ai.com: 9

### Pages cited

- https://g2.com/categories/conversational-marketing: 16
- https://cloudtalk.io/blog/best-conversational-marketing-software: 14
- https://guideflow.com/blog/best-conversational-marketing-software: 11
- https://softwareadvice.com/conversational-marketing: 11
- https://capterra.com/conversational-marketing-platform-software: 9
- https://storylane.io/blog/best-conversational-marketing-software: 9
- https://knock-ai.com/blog/best-conversational-marketing-platforms: 8
- https://verifiedmarketresearch.com/blog/top-conversational-marketing-platform-software: 8

## In its own words

What LivePerson's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: The Best Conversational AI Platform for Business (https://liveperson.com/)
- For: Business (https://liveperson.com/)
- Price stated: Simple pricing. Minimal add-ons. No service fees. (https://www.liveperson.com/pricing)
- Certifications: GDPR, HIPAA, PCI DSS, HITRUST, SOC 2 Type II, ISO 27001
- Customers named: CarGurus, Mouser, Talkmobile, Getnet, Capitec, PMI, Najm, Zurich UK

## What it publishes

Every page liveperson.com exposes, read 2026-09-29: 2054 addresses. By kind, pages and the last 90 days:

- blog: 213 pages, 3 in the last 90 days, latest 2026-08-18
- case study: 47 pages, 0 in the last 90 days, latest 2025-05-19
- webinar or virtual event: 71 pages, 2 in the last 90 days, latest 2026-08-19
- conference or event: 11 pages, 0 in the last 90 days, latest 2025-10-10
- report or ebook: 88 pages, 0 in the last 90 days, latest 2026-04-16
- comparison: 2 pages, 0 in the last 90 days, latest 2023-08-28
- template or tool: 6 pages, 0 in the last 90 days, latest 2023-02-27
- glossary or explainer: 67 pages, 0 in the last 90 days, latest 2025-08-26
- news or press: 42 pages, 0 in the last 90 days, latest 2025-08-18
- Recent: 2026-08-19 webinar or virtual event: Cost centre to growth engine webinar https://www.liveperson.com/resources/webinars/cost-centre-to-growth-engine-webinar
- Recent: 2026-08-18 blog: Best contact center copilot https://www.liveperson.com/blog/best-contact-center-copilot
- Recent: 2026-08-01 webinar or virtual event: What high performing brands get right https://www.liveperson.com/resources/webinars/what-high-performing-brands-get-right
- Recent: 2026-07-16 blog: Cx growth engine https://www.liveperson.com/blog/cx-growth-engine
- Recent: 2026-07-02 blog: Blog 4 reasons why ai pilots fail in cx https://www.liveperson.com/blog/blog-4-reasons-why-ai-pilots-fail-in-cx
- Recent: 2026-06-17 webinar or virtual event: Ai assurance gap https://www.liveperson.com/resources/webinars/ai-assurance-gap

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.