# LiveChat: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 11 judge labels across 3 categories by 8 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/livechat

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Conversational marketing platforms](https://www.gane.ai/index/gtm/marketing/conversational-marketing/index.md) | 0% | 20 | 0% | 5 |
| [Customer support and helpdesk](https://www.gane.ai/index/gtm/customer/customer-support-helpdesk/index.md) | 0% | 67 | 100% | 4 |
| [Chatbots and conversational AI for support](https://www.gane.ai/index/gtm/customer/chatbots-and-conversational-ai-for-support/index.md) | 0% | 28 | 0% | 2 |

## What the models said for it

- "established hubs like Zendesk, Intercom, or LiveChat are preferred for core customer support" (Qwen 3.7 Flash, Support chatbots)
- "slightly more expensive but predictable pricing, advanced analytics, and AI" (GLM 4.7 FlashX, Support chatbots)
- "Need human chat with sales tracking on a store site → LiveChat." (Muse Glimmer 30B, Conversational mktg)
- "Best for Simplicity & Sales-Focused Teams" (Qwen 3.7 Flash, Conversational mktg)

## And against it

- "LiveChat for limited human interaction and potential safety concerns" (Llama 4 Maverick, Helpdesk)
- "Be cautious if customers need nuanced human support, asynchronous case management, or robust ticket histories." (Perplexity Sonar, Helpdesk)
- "Limited human interaction, can frustrate senior users, potential safety concerns" (Kimi K2, Helpdesk)
- "it has limited human interaction capabilities and may frustrate senior visitors" (Mistral Small, Helpdesk)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 1 | 1 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 1 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 1 | 1 | 2 |
| Qwen 3.7 Flash | 1 | 1 | 0 | 0 | 2 |
| Kimi K2 | 0 | 0 | 0 | 1 | 1 |
| GLM 4.7 FlashX | 0 | 1 | 1 | 0 | 2 |
| MiniMax M2.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 1 | 0 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named LiveChat, from 26 of the 28 answers that named it (only the models that return a source list).

### Domains cited

- g2.com: 17
- capterra.com: 14
- softwareadvice.com: 9
- helpdesk.com: 6
- learn.g2.com: 6
- syndelltech.com: 6
- verifiedmarketresearch.com: 6
- blog.hubspot.com: 5
- techradar.com: 5
- docket.io: 4

### Pages cited

- https://capterra.com/conversational-marketing-platform-software: 7
- https://g2.com/categories/conversational-marketing: 7
- https://syndelltech.com/conversational-marketing-software.md: 6
- https://verifiedmarketresearch.com/blog/top-conversational-marketing-platform-software: 6
- https://docket.io/blog/best-conversational-ai-tools-for-b2b-compared: 4
- https://learn.g2.com/help-desk-solutions-for-enterprises: 4
- https://martechcube.com/top-b2b-conversational-marketing-software: 4
- https://techradar.com/best/best-helpdesk-software: 4

## The company

LiveChat; https://www.livechat.com; founded 2002. From Wikidata, fetched 2026-09-14.

## In its own words

What LiveChat's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: The best AI live chat software for business, perfect for ecommerce and B2B. (https://www.livechat.com/)
- For: business; designed for B2B SaaS companies and ecommerce stores (https://www.livechat.com/)
- Price stated: Starts from $19 monthly (https://www.livechat.com/)
- Starting price: 19 (https://www.livechat.com/)
- Free plan or trial: Free 14-day trial No credit card required (https://www.livechat.com/)
- Integrations claimed: 200 (https://www.livechat.com/)
- Certifications: WCAG 2.1 AA, HIPAA, GDPR, Privacy Shield, CSA STAR
- Hosting: US, EU, Europe, European Union
- Customers named: Sephora, Luxury Estates International, GreenState Credit Union, Kent Bicycles Service Center, The Cake Planner, MONTBLANC LMDM, ÓRTTU, Aylala

## What it publishes

Every page livechat.com exposes, read 2026-09-29: 2150 addresses. By kind, pages and the last 90 days:

- blog: 16 pages, 1 in the last 90 days, latest 2026-08-20
- case study: 48 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 24 pages, 0 in the last 90 days, latest undated
- report or ebook: 10 pages, 0 in the last 90 days, latest 2018-02-19
- comparison: 20 pages, 2 in the last 90 days, latest 2026-08-21
- template or tool: 6 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 13 pages, 0 in the last 90 days, latest 2026-02-13
- podcast or video: 101 pages, 0 in the last 90 days, latest undated
- news or press: 6 pages, 0 in the last 90 days, latest undated
- Recent: 2026-08-21 comparison: Help scout alternatives https://www.livechat.com/success/help-scout-alternatives
- Recent: 2026-08-20 blog: Customer service automation software https://www.livechat.com/customer-service-automation-software
- Recent: 2026-08-20 comparison: Gorgias alternatives https://www.livechat.com/success/gorgias-alternatives
- Recent: 2026-02-13 glossary or explainer: What is the best typing speed https://www.livechat.com/success/what-is-the-best-typing-speed
- Recent: 2024-12-13 glossary or explainer: What is live chat https://www.livechat.com/success/what-is-live-chat
- Recent: 2021-08-26 blog: Welcome https://heroguides.livechat.com/blog/welcome

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.