# LiveAgent: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 29 judge labels across 8 categories by 12 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/liveagent

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Contact center platforms](https://www.gane.ai/index/gtm/customer/contact-center-platforms/index.md) | 6% | 5 | 0% | 8 |
| [Customer support and helpdesk](https://www.gane.ai/index/gtm/customer/customer-support-helpdesk/index.md) | 0% | 17 | 0% | 7 |
| [Contact center quality assurance](https://www.gane.ai/index/gtm/customer/contact-center-quality-assurance/index.md) | 0% | 19 | 0% | 6 |
| [Chatbots and conversational AI for support](https://www.gane.ai/index/gtm/customer/chatbots-and-conversational-ai-for-support/index.md) | 0% | 27 | 0% | 3 |
| [Knowledge base and self-service](https://www.gane.ai/index/gtm/customer/knowledge-base-and-self-service/index.md) | 0% | 53 | 0% | 2 |
| [Call tracking platforms](https://www.gane.ai/index/gtm/marketing/call-tracking/index.md) | 0% | 53 | 0% | 1 |
| [Community platforms](https://www.gane.ai/index/gtm/customer/community-platforms/index.md) | 0% | 33 | 0% | 1 |
| [Conversational marketing platforms](https://www.gane.ai/index/gtm/marketing/conversational-marketing/index.md) | 0% | 52 | 0% | 1 |

## What the models said for it

- "LiveAgent stands out as one of the most cost-effective contact center platforms, with a starting cost of just $19 per user per month" (Mistral Small, Contact center)
- "LiveAgent is the safest default because it balances price, features, and usefulness for a small support team." (GPT-5.4 mini, Contact center)
- "Best overall: LiveAgent ($19/user) – affordable, feature-rich, easy setup" (GLM 4.7 FlashX, Contact center)
- "Excellent for multichannel support with built-in call center features, ticketing, and basic QA like monitoring/reporting." (Grok 4.20, Contact center QA)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 1 | 2 | 0 | 0 | 3 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 3 | 0 | 0 | 3 |
| Grok 4.20 | 0 | 2 | 0 | 0 | 2 |
| Mistral Small | 1 | 1 | 0 | 0 | 2 |
| DeepSeek V4 Flash | 0 | 2 | 0 | 0 | 2 |
| Llama 4 Maverick | 0 | 2 | 1 | 0 | 3 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 1 | 2 | 0 | 3 |
| GLM 4.7 FlashX | 1 | 2 | 1 | 0 | 4 |
| MiniMax M2.5 | 0 | 2 | 1 | 0 | 3 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 1 | 1 | 0 | 2 |

## Sources returned with these answers

The sites and pages cited by the answers that named LiveAgent, from 90 of the 90 answers that named it (only the models that return a source list).

### Domains cited

- capterra.com: 61
- softwareadvice.com: 41
- cloudtalk.io: 22
- g2.com: 19
- helpdesk.com: 18
- getapp.com: 16
- nextiva.com: 16
- forbes.com: 14
- financesonline.com: 12
- sobot.io: 12

### Pages cited

- https://capterra.com/resources/best-help-desk-software-small-business: 16
- https://softwareadvice.com/contact-center/small-business: 16
- https://helpdesk.com/blog/best-customer-service-software: 14
- https://capterra.com/contact-center-quality-assurance-software: 12
- https://forbes.com/advisor/business/software/best-call-center-software: 12
- https://callcenterstudio.com/contact-center-best-practices/best-contact-center-software-for-small-businesses: 11
- https://nextiva.com/blog/call-center-software-for-small-business.html: 10
- https://softwareadvice.com/quality-assurance/small-business: 10

## In its own words

What LiveAgent's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: Help Desk Software & Live Chat; an all‑in‑one customer service platform with AI chatbot, live chat, ticketing, and call center (https://liveagent.com/)
- For: customer support teams (https://liveagent.com/)
- Price stated: LiveAgent pricing starts at $15 per agent/month (billed annually) (https://liveagent.com/)
- Starting price: 15 (https://liveagent.com/)
- Free plan or trial: 30-day free trial that requires no credit card (https://liveagent.com/)
- Integrations claimed: 200 (https://liveagent.com/); 216 (https://www.liveagent.com/integrations) (pages disagree)
- Certifications: GDPR
- Hosting: EU, US, SG, worldwide
- Customers named: M4Markets, CS Apparel Group, TAZAR Group, The Workplace Depot, CSI Products, Lucky-Bike, Slido, Partly

## What it publishes

Every page liveagent.com exposes, read 2026-09-29: 3130 addresses. By kind, pages and the last 90 days:

- blog: 245 pages, 67 in the last 90 days, latest 2026-09-22
- case study: 39 pages, 0 in the last 90 days, latest 2026-02-25
- webinar or virtual event: 5 pages, 0 in the last 90 days, latest 2026-01-20
- conference or event: 1 pages, 0 in the last 90 days, latest 2026-01-20
- report or ebook: 13 pages, 0 in the last 90 days, latest 2026-01-20
- comparison: 101 pages, 72 in the last 90 days, latest 2026-09-22
- template or tool: 175 pages, 1 in the last 90 days, latest 2026-09-10
- glossary or explainer: 62 pages, 5 in the last 90 days, latest 2026-09-22
- news or press: 1 pages, 0 in the last 90 days, latest 2020-08-01
- Recent: 2026-09-22 comparison: Outlook alternative https://www.liveagent.com/outlook-alternative
- Recent: 2026-09-22 comparison: Call center alternatives https://www.liveagent.com/call-center-alternatives
- Recent: 2026-09-22 blog: Social media customer service https://www.liveagent.com/social-media-customer-service
- Recent: 2026-09-22 comparison: Collab alternative https://www.liveagent.com/collab-alternative
- Recent: 2026-09-22 comparison: Desk com alternative https://www.liveagent.com/desk-com-alternative
- Recent: 2026-09-22 comparison: Helprace alternative https://www.liveagent.com/helprace-alternative

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.