# Level AI: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 20 judge labels across 1 category by 11 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/level-ai

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Contact center quality assurance](https://www.gane.ai/index/gtm/customer/contact-center-quality-assurance/index.md) | 0% | 13 | 5% | 20 |

## What the models said for it

- "For Voice-Heavy Centers: Observe.AI or Level AI" (Qwen 3.7 Flash, Contact center QA)
- "Combines automated QA across conversations with real-time assistance and is aimed at mid-market and enterprise contact centers." (Perplexity Sonar, Contact center QA)
- "Best For: Modern contact centers looking for high-accuracy semantic search and Generative AI-powered auto-QA." (Gemini 3.5 Flash, Contact center QA)
- "Choose Observe.AI or Level AI when automated coverage and real-time agent assistance are priorities." (Perplexity Sonar, Contact center QA)

## And against it

- "Avoid enterprise tools like Observe.AI, MaestroQA, and Level AI" (DeepSeek V4 Flash, Contact center QA)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 1 | 0 | 2 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 4 | 0 | 0 | 4 |
| Perplexity Sonar | 0 | 3 | 0 | 0 | 3 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 2 | 0 | 1 | 3 |
| Llama 4 Maverick | 0 | 0 | 2 | 0 | 2 |
| Qwen 3.7 Flash | 1 | 0 | 0 | 0 | 1 |
| Kimi K2 | 0 | 0 | 1 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 1 | 0 | 0 | 1 |
| Muse Glimmer 30B | 0 | 1 | 0 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named Level AI, from 43 of the 47 answers that named it (only the models that return a source list).

### Domains cited

- g2.com: 28
- capterra.com: 22
- softwareadvice.com: 20
- thelevel.ai: 20 (its own site)
- voxjar.com: 17
- guideflow.com: 16
- learn.g2.com: 15
- getapp.com: 12
- aissist.io: 11
- cloudtalk.io: 11

### Pages cited

- https://capterra.com/contact-center-quality-assurance-software: 20
- https://softwareadvice.com/quality-assurance: 17
- https://voxjar.com/best-call-center-quality-assurance-software-solutions: 17
- https://guideflow.com/blog/contact-center-quality-assurance-software: 16
- https://learn.g2.com/best-contact-center-quality-assurance-software: 15
- https://g2.com/categories/contact-center-quality-assurance: 14
- https://aissist.io/insights/call-center-quality-assurance-software: 11
- https://cloudtalk.io/blog/best-call-center-quality-assurance-software-based-on-g2: 9

## In its own words

What Level AI's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: AI + human intelligence through the full customer journey (https://thelevel.ai/)
- For: enterprise contact centers (https://thelevel.ai/)
- Integrations claimed: 40 (https://thelevel.ai/); 51 (https://thelevel.ai/integrations) (pages disagree)
- Certifications: ISO 27001, HIPAA, PCI DSS, GDPR, SOC 2 Type II, HITRUST, ISO 42001
- Customers named: Vista, Custom Ink, Purple Innovation, VistaPrint, Smartsheet, Ollie Pets, Via Transportation

## What it publishes

Every page thelevel.ai exposes, read 2026-09-29: 686 addresses. By kind, pages and the last 90 days:

- blog: 318 pages, 78 in the last 90 days, latest 2026-09-29
- case study: 30 pages, 29 in the last 90 days, latest 2026-09-29
- webinar or virtual event: 2 pages, 2 in the last 90 days, latest 2026-09-29
- conference or event: 3 pages, 2 in the last 90 days, latest 2026-09-29
- report or ebook: 5 pages, 5 in the last 90 days, latest 2026-09-29
- comparison: 35 pages, 26 in the last 90 days, latest 2026-09-29
- template or tool: 3 pages, 3 in the last 90 days, latest 2026-09-29
- glossary or explainer: 51 pages, 48 in the last 90 days, latest 2026-09-29
- Recent: 2026-09-29 glossary or explainer: Glossary https://thelevel.ai/glossary
- Recent: 2026-09-29 template or tool: Roi calculator https://thelevel.ai/roi-calculator
- Recent: 2026-09-29 conference or event: Levelup 2025 level ai cx summit https://thelevel.ai/levelup-2025-level-ai-cx-summit
- Recent: 2026-09-29 report or ebook: Ebook test https://thelevel.ai/resource/ebook-test
- Recent: 2026-09-29 report or ebook: Unifying cx after merger acquisition ebook https://thelevel.ai/resource/unifying-cx-after-merger-acquisition-ebook
- Recent: 2026-09-29 glossary or explainer: What is after call work acw https://thelevel.ai/glossary/what-is-after-call-work-acw

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.