# Level AI alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 218 of the 252 answers in the 1 category where Level AI holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/gtm/vendors/level-ai/alternatives

## Named instead, most often (every category and segment added)

- Voxjar: 25
- Scorebuddy: 21
- EvaluAgent: 19
- ScorebuddyCX: 14
- Zendesk QA: 13
- Insightful: 10

## Contact center quality assurance

**Small business**: 83 of 84 answers did not name Level AI.

- Scorebuddy: first choice in 17 of those 83
- Voxjar: first choice in 16 of those 83
- EvaluAgent: first choice in 9 of those 83
- Zendesk QA: first choice in 9 of those 83
- Insightful: first choice in 8 of those 83
- ScorebuddyCX: first choice in 6 of those 83
- CloudTalk: first choice in 4 of those 83
- Klaus: first choice in 3 of those 83

**Mid-market**: 69 of 84 answers did not name Level AI (Level AI is #9 of 17 at 0%).

- Voxjar: first choice in 9 of those 69
- EvaluAgent: first choice in 5 of those 69
- MaestroQA: first choice in 5 of those 69
- Scorebuddy: first choice in 4 of those 69
- ScorebuddyCX: first choice in 4 of those 69
- Zendesk QA: first choice in 4 of those 69
- AmplifAI: first choice in 2 of those 69
- Insightful: first choice in 2 of those 69

**Enterprise**: 66 of 84 answers did not name Level AI (Level AI is #12 of 15 at 0%).

- NICE CXone Quality Management: first choice in 7 of those 66
- EvaluAgent: first choice in 5 of those 66
- Genesys Cloud Quality Management: first choice in 4 of those 66
- ScorebuddyCX: first choice in 4 of those 66
- MaestroQA: first choice in 3 of those 66
- Observe.AI: first choice in 3 of those 66
- Salesforce Service Cloud: first choice in 3 of those 66
- NICE CXone QM: first choice in 2 of those 66

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.