# Kore.ai: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 15 judge labels across 2 categories by 11 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/kore-ai

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [AI voice agents](https://www.gane.ai/index/gtm/customer/ai-voice-agents/index.md) | 2% | 16 | 38% | 8 |
| [Chatbots and conversational AI for support](https://www.gane.ai/index/gtm/customer/chatbots-and-conversational-ai-for-support/index.md) | 0% | 20 | 14% | 7 |

## What the models said for it

- "Kore.ai and Synthflow are the best options due to their balance of advanced features, ease of use, and scalability" (Mistral Small, AI voice agents)
- "One of the strongest AI engines available, preferred by enterprises that want deep custom conversational design" (DeepSeek V4 Flash, Support chatbots)
- "Kore.ai is often ranked highly for its ability to handle complex, regulated industries." (GLM 4.7 FlashX, AI voice agents)
- "Choose Sobot, Kore.ai, or Cognigy for broad omnichannel or voice deployments." (Perplexity Sonar, Support chatbots)

## And against it

- "G2's recent category snapshot shows comparatively low satisfaction versus some peers." (GPT-5.4 mini, AI voice agents)
- "better for larger enterprise governance needs and longer implementations" (Muse Glimmer 30B, AI voice agents)
- "though they may be overkill (and pricier) for pure mid-sized needs" (Grok 4.20, Support chatbots)
- "Likely excessive for a typical mid-market rollout" (Perplexity Sonar, AI voice agents)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 1 | 1 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 1 | 0 | 1 | 2 |
| Grok 4.20 | 0 | 0 | 1 | 1 | 2 |
| Mistral Small | 1 | 0 | 0 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 2 | 0 | 0 | 2 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 2 | 0 | 0 | 2 |
| MiniMax M2.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 1 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named Kore.ai, from 77 of the 79 answers that named it (only the models that return a source list).

### Domains cited

- kore.ai: 29 (its own site)
- synthflow.ai: 26
- rasa.com: 21
- wonderchat.io: 19
- sobot.io: 18
- capterra.com: 17
- g2.com: 13
- learn.g2.com: 13
- retellai.com: 12
- yellow.ai: 12

### Pages cited

- https://kore.ai/blog/best-voice-ai-agent-platforms-compared-and-reviewed: 26
- https://synthflow.ai/blog/best-10-ai-voice-agents-for-contact-centers-and-enterprises-tested-and-reviewed: 22
- https://learn.g2.com/best-conversational-support-platforms-for-customer-service: 12
- https://comm100.com/blog/best-enterprise-ai-chatbots: 9
- https://getvoip.com/blog/ai-voice-assistants-for-business: 9
- https://nextlevel.ai/enterprise-ai-voice-platforms: 8
- https://stackai.com/blog/top-enterprise-chatbot-solutions-to-consider: 8
- https://wonderchat.io/blog/best-chatbot-tools-enterprise: 8

## In its own words

What Kore.ai's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Kore.ai is a leader in enterprise AI, helping businesses accelerate outcomes across customer service and employee productivity with agentic AI. (https://kore.ai/)
- For: businesses (https://kore.ai/)
- Free plan or trial: Get access (https://trust.kore.ai)
- Certifications: SOC 2 Type II, PCI DSS, ISO 27001, GDPR, CCPA, EU AI Act, DESC CSP Security Standard

## What it publishes

Every page kore.ai exposes, read 2026-09-29: 4192 addresses. By kind, pages and the last 90 days:

- blog: 820 pages, 0 in the last 90 days, latest 2025-10-27
- case study: 43 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 48 pages, 0 in the last 90 days, latest 2026-06-04
- conference or event: 8 pages, 1 in the last 90 days, latest 2026-07-07
- report or ebook: 40 pages, 0 in the last 90 days, latest undated
- comparison: 32 pages, 0 in the last 90 days, latest 2026-04-29
- template or tool: 4 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 47 pages, 0 in the last 90 days, latest undated
- podcast or video: 80 pages, 1 in the last 90 days, latest 2026-07-07
- news or press: 102 pages, 18 in the last 90 days, latest 2026-08-19
- Recent: 2026-08-19 news or press: Kore ai named a leader by gartner forrester and everest group across five major enterprise ai evaluations https://www.kore.ai/news/kore-ai-named-a-leader-by-gartner-forrester-and-everest-group-across-five-major-enterprise-ai-evaluations
- Recent: 2026-08-14 news or press: Kore.ai establishes Bay Area strategic headquarters to lead the next wave of enterprise AI https://www.kore.ai/news/kore-ai-establishes-bay-area-strategic-headquarters-to-lead-the-next-wave-of-enterprise-ai
- Recent: 2026-08-14 news or press: Kore ai launches agent management platform https://www.kore.ai/news/kore-ai-launches-agent-management-platform
- Recent: 2026-08-14 news or press: Kore ai launches artemis the new generation of the kore ai agent platform for building governing and optimizing enterpri https://www.kore.ai/news/kore-ai-launches-artemis-the-new-generation-of-the-kore-ai-agent-platform-for-building-governing-and-optimizing-enterprise-ai
- Recent: 2026-08-14 news or press: Kore ai makes its third wave play multi agent orchestration for cx https://www.kore.ai/news/kore-ai-makes-its-third-wave-play-multi-agent-orchestration-for-cx
- Recent: 2026-08-14 news or press: Kore ai names uma sandilya chief commercial officer https://www.kore.ai/news/kore-ai-names-uma-sandilya-chief-commercial-officer

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.