# KnowledgeBase: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 1 judge label across 1 category by 1 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/knowledgebase

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Knowledge base and self-service](https://www.gane.ai/index/gtm/customer/knowledge-base-and-self-service/index.md) | 0% | 95 | 100% | 1 |

## And against it

- "Limited search functionality • Outdated information quickly" (GLM 4.7 FlashX, Knowledge base)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 1 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named KnowledgeBase, from 1 of the 1 answers that named it (only the models that return a source list).

### Domains cited

- affine.pro: 1
- bestforbusiness.org: 1
- capterra.com: 1
- caspio.com: 1
- dev.to: 1
- developer.roku.com: 1
- elium.com: 1
- frontdeskreview.com: 1
- gethelpable.com: 1
- helpcrunch.com: 1

### Pages cited

- https://affine.pro/blog/best-ai-knowledge-base-software: 1
- https://affine.pro/blog/knowledge-base-software-free: 1
- https://bestforbusiness.org/helpdesk-software/best-knowledge-base-software: 1
- https://capterra.com/resources/knowledge-base-software-pricing-models: 1
- https://caspio.com/blog/knowledge-base-mistakes: 1
- https://dev.to/chen115y/dont-build-that-rag-knowledge-base-seven-reasons-it-will-fail-and-what-to-build-instead-2c3g: 1
- https://developer.roku.com/dev/docs/rsg-sdk-standing-docs-knowledge-base-rsg-ts-pitfalls: 1
- https://elium.com/resources/customer-service-knowledge-base: 1

## In its own words

What KnowledgeBase's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Independent online resource dedicated to educational and analytical content about knowledge base software and knowledge management systems. (https://knowledge-base.software/use-cases/)
- For: teams (https://knowledge-base.software/use-cases/)

## What it publishes

Every page knowledge-base.software exposes, read 2026-09-29: 138 addresses. By kind, pages and the last 90 days:

- blog: 11 pages, 7 in the last 90 days, latest 2026-08-06
- report or ebook: 41 pages, 21 in the last 90 days, latest 2026-07-07
- comparison: 10 pages, 7 in the last 90 days, latest 2026-07-10
- template or tool: 8 pages, 6 in the last 90 days, latest 2026-08-10
- glossary or explainer: 1 pages, 1 in the last 90 days, latest 2026-08-02
- Recent: 2026-08-10 template or tool: Knowledge base software evaluation scorecard https://knowledge-base.software/templates/knowledge-base-software-evaluation-scorecard
- Recent: 2026-08-10 template or tool: Knowledge base software trial test plan https://knowledge-base.software/templates/knowledge-base-software-trial-test-plan
- Recent: 2026-08-10 template or tool: Knowledge base software rfp template https://knowledge-base.software/templates/knowledge-base-software-rfp-template
- Recent: 2026-08-10 template or tool: Knowledge base migration inventory https://knowledge-base.software/templates/knowledge-base-migration-inventory
- Recent: 2026-08-10 template or tool: Knowledge base security questionnaire https://knowledge-base.software/templates/knowledge-base-security-questionnaire
- Recent: 2026-08-10 template or tool: Ai answer quality test dataset https://knowledge-base.software/templates/ai-answer-quality-test-dataset

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.