# Klarna's AI assistant: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 1 judge label across 1 category by 1 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/klarna-s-ai-assistant

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Chatbots and conversational AI for support](https://www.gane.ai/index/gtm/customer/chatbots-and-conversational-ai-for-support/index.md) | 0% | 97 | 100% | 1 |

## And against it

- "Klarna's experience is a clear warning: after claiming its AI assistant could replace 700 support staff, customer satisfaction declined, forcing the company to rehire human agents." (Claude Haiku 4.5, Support chatbots)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 1 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Klarna's AI assistant, from 1 of the 1 answers that named it (only the models that return a source list).

### Domains cited

- askli.co: 1
- assembled.com: 1
- blog.happyfox.com: 1
- botpress.com: 1
- edgetier.com: 1
- en.wikipedia.org: 1
- featurebase.app: 1
- forethought.ai: 1
- g2.com: 1
- jotform.com: 1

### Pages cited

- https://askli.co/blog/best-customer-service-chatbot-companies-2026: 1
- https://assembled.com/blog/why-customer-support-teams-are-ditching-chatbots-for-ai-agents: 1
- https://blog.happyfox.com/best-chatbot-for-customer-support: 1
- https://botpress.com/blog/customer-service-chatbot-platforms: 1
- https://edgetier.com/chatbots-the-new-risk-in-ai-customer-service: 1
- https://en.wikipedia.org/wiki/Moveworks: 1
- https://featurebase.app/blog/ai-chatbot-platforms: 1
- https://forethought.ai/blog/why-are-some-chatbots-still-bad: 1

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.