# Khoros Communities: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 43 judge labels across 1 category by 14 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/khoros-communities

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Community platforms](https://www.gane.ai/index/gtm/customer/community-platforms/index.md) | 0% | 82 | 47% | 43 |

## What the models said for it

- "For pure enterprise support, choose Higher Logic or Khoros." (Grok 4.20, Community)
- "Built for high-volume branded communities with advanced moderation, analytics, knowledge management, and governance." (Perplexity Sonar, Community)
- "aimed at large enterprises that need scalability, advanced moderation, automation, API-first architecture" (GPT-5.4 mini, Community)
- "Khoros is a massive platform that combines community management with social media listening and care." (GLM 4.7 FlashX, Community)

## And against it

- "Platforms with Significant Concerns ... Khoros (formerly Lithium) ... Customers are actively migrating away due to uncertainty about the new ownership's long-term commitment" (Kimi K2, Community)
- "here are the customer community platforms you should be cautious about or potentially avoid: ### 1. Khoros (formerly Lithium)" (GLM 4.7 FlashX, Community)
- "Highest caution: Khoros (due to cement instability, poor support, and widespread customer departures)" (DeepSeek V4 Flash, Community)
- "Avoid enterprise tools like Salesforce Communities or higher-end ones (e.g., Khoros, Vanilla)" (Grok 4.20, Community)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-5.4 mini | 0 | 1 | 0 | 3 | 4 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 1 | 2 |
| Perplexity Sonar | 0 | 1 | 0 | 1 | 2 |
| Grok 4.20 | 1 | 0 | 0 | 5 | 6 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 2 | 1 | 2 | 5 |
| Llama 4 Maverick | 0 | 1 | 2 | 1 | 4 |
| Qwen 3.7 Flash | 0 | 0 | 1 | 1 | 2 |
| Kimi K2 | 0 | 1 | 1 | 3 | 5 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 2 | 3 |
| MiniMax M2.5 | 0 | 0 | 2 | 0 | 2 |
| GPT-6 Luna | 0 | 0 | 1 | 0 | 1 |
| Muse Glimmer 30B | 0 | 1 | 3 | 1 | 5 |

## Sources returned with these answers

The sites and pages cited by the answers that named Khoros Communities, from 117 of the 130 answers that named it (only the models that return a source list).

### Domains cited

- higherlogic.com: 61
- guideflow.com: 54
- g2.com: 51
- gainsight.com: 43
- gane.ai/index: 43
- spotsaas.com: 39
- proofmap.com: 34
- bettermode.com: 33
- cxtoday.com: 33
- socialedgeconsulting.com: 27

### Pages cited

- https://guideflow.com/blog/customer-community-software: 50
- https://spotsaas.com/blog/best-online-community-management-software: 37
- https://proofmap.com/insights/reports/customer-community-platform-2026: 34
- https://verifiedmarketresearch.com/blog/top-online-community-management-software: 24
- https://www.gane.ai/index/gtm/customer/community-platforms/enterprise: 23
- https://higherlogic.com/why-vanilla: 20
- https://thecmo.com/tools/customer-community-software: 19
- https://toolradar.com/guides/best-community-platforms: 18

## What it publishes

Every page khoros.ai exposes, read 2026-10-05: 162 addresses. By kind, pages and the last 90 days:

- blog: 67 pages, 9 in the last 90 days, latest 2026-09-25
- case study: 16 pages, 0 in the last 90 days, latest 2026-03-02
- conference or event: 12 pages, 1 in the last 90 days, latest 2026-09-22
- report or ebook: 1 pages, 0 in the last 90 days, latest 2026-03-01
- comparison: 6 pages, 5 in the last 90 days, latest 2026-08-28
- podcast or video: 2 pages, 0 in the last 90 days, latest 2025-12-08
- Recent: 2026-09-25 blog: Eric vaughans op ed https://khoros.ai/eric-vaughans-op-ed
- Recent: 2026-09-22 conference or event: Ai live the london summit https://khoros.ai/ai-live-the-london-summit
- Recent: 2026-09-15 blog: Human-in-the-loop oversight is critical for enterprise AI: 4 experts explain why - ZDNET https://khoros.ai/human-in-the-loop-oversight-is-critical-for-enterprise-ai
- Recent: 2026-09-14 blog: We killed the roadmap details https://khoros.ai/we-killed-the-roadmap-details
- Recent: 2026-09-14 blog: Bring your own bill program https://khoros.ai/bring-your-own-bill-program
- Recent: 2026-09-01 blog: AI Will Redesign Roles. Here's What Leaders Are Actually Changing https://khoros.ai/the-human-owns-the-judgment

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.