# Kayako: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 5 judge labels across 2 categories by 4 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/kayako

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Customer support and helpdesk](https://www.gane.ai/index/gtm/customer/customer-support-helpdesk/index.md) | 0% | 65 | 75% | 4 |
| [Chatbots and conversational AI for support](https://www.gane.ai/index/gtm/customer/chatbots-and-conversational-ai-for-support/index.md) | 0% | 54 | 0% | 1 |

## What the models said for it

- "Kayako focuses on "autonomous resolution" rather than just deflection." (Qwen 3.7 Flash, Support chatbots)

## And against it

- "users have reported steep price increases alongside stagnant feature development and unhelpful support" (Gemini 3.5 Flash, Helpdesk)
- "uses a sales-led model and charges per resolution, which can lead to unpredictable costs" (Mistral Small, Helpdesk)
- "Historically had reliability issues and a smaller ecosystem of integrations." (MiniMax M2.5, Helpdesk)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 1 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 1 | 1 | 2 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 1 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Kayako, from 9 of the 11 answers that named it (only the models that return a source list).

### Domains cited

- resources.rework.com: 5
- gorgias.com: 4
- techradar.com: 4
- alium.io: 3
- capterra.com: 3
- gladly.ai: 3
- usepylon.com: 3
- aws.amazon.com: 2
- deskpro.com: 2
- dev.to: 2

### Pages cited

- https://resources.rework.com/tools/support/best-help-desk-software-2026: 5
- https://alium.io/research/top-complaints-helpdesk-platforms: 3
- https://capterra.com/p/124981/Freshdesk/reviews: 3
- https://gladly.ai/blog/enterprise-help-desk-software: 3
- https://gorgias.com/blog/best-ecommerce-helpdesk: 3
- https://gorgias.com/blog/freshdesk-alternatives: 3
- https://deskpro.com/blog/help-desk-for-enterprise: 2
- https://front.com/blog/top-ticketing-systems: 2

## The company

Kayako; https://www.kayako.com. From Wikidata, fetched 2026-09-14.

## In its own words

What Kayako's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: AI Help Desk and Customer Support Platform; Kayako's AI-first customer support platform (https://kayako.com/)
- For: Support leaders; support professionals at leading companies (https://kayako.com/)
- Price stated: Pricing (https://kayako.com/)
- Starting price: $1 (https://kayako.com/pricing)
- Integrations claimed: 8 (https://kayako.com/pricing)
- Certifications: SOC 2 Type II, GDPR, SSAE 16, SOC 1, SOC 3, PCI DSS, ISO 27001, ISO 27017
- Customers named: Trilogy, Aurea, Khoros, IgniteTech, Contently

## What it publishes

Every page kayako.com exposes, read 2026-09-29: 636 addresses. By kind, pages and the last 90 days:

- blog: 452 pages, 39 in the last 90 days, latest 2026-09-13
- case study: 6 pages, 0 in the last 90 days, latest 2026-05-10
- webinar or virtual event: 6 pages, 0 in the last 90 days, latest 2026-03-06
- conference or event: 2 pages, 0 in the last 90 days, latest 2026-01-27
- report or ebook: 3 pages, 0 in the last 90 days, latest 2026-03-03
- comparison: 58 pages, 4 in the last 90 days, latest 2026-07-21
- template or tool: 15 pages, 12 in the last 90 days, latest 2026-08-16
- glossary or explainer: 12 pages, 2 in the last 90 days, latest 2026-07-09
- podcast or video: 1 pages, 0 in the last 90 days, latest 2026-03-12
- news or press: 1 pages, 0 in the last 90 days, latest 2026-03-05
- Recent: 2026-09-13 blog: Top revenue intelligence platforms b2b sales https://kayako.com/blog/top-revenue-intelligence-platforms-b2b-sales
- Recent: 2026-09-13 blog: Modern cold calling techniques b2b sales https://kayako.com/blog/modern-cold-calling-techniques-b2b-sales
- Recent: 2026-09-12 blog: Best crm small b2b sales pipeline https://kayako.com/blog/best-crm-small-b2b-sales-pipeline
- Recent: 2026-09-12 blog: B2b sales copywriting subject lines https://kayako.com/blog/b2b-sales-copywriting-subject-lines
- Recent: 2026-09-12 blog: Best sales intelligence tools b2b contact data https://kayako.com/blog/best-sales-intelligence-tools-b2b-contact-data
- Recent: 2026-08-30 blog: Tech sales https://kayako.com/blog/tech-sales

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.