# Kapiche: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 5 judge labels across 2 categories by 3 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/kapiche

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Customer feedback and surveys](https://www.gane.ai/index/gtm/customer/customer-feedback-and-surveys/index.md) | 0% | 34 | 0% | 3 |
| [Contact center quality assurance](https://www.gane.ai/index/gtm/customer/contact-center-quality-assurance/index.md) | 0% | 40 | 0% | 2 |

## What the models said for it

- "Built for 100% conversation coverage via AI enrichment" (Grok 4.20, Contact center QA)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 1 | 2 | 0 | 3 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 1 | 0 | 1 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Kapiche, from 11 of the 11 answers that named it (only the models that return a source list).

### Domains cited

- kapiche.com: 11 (its own site)
- g2.com: 6
- capterra.com: 5
- softwareadvice.com: 5
- customergauge.com: 3
- amplifai.com: 2
- c2perform.com: 2
- dialpad.com: 2
- exotel.com: 2
- frill.co: 2

### Pages cited

- https://capterra.com/contact-center-quality-assurance-software: 5
- https://kapiche.com/blog/best-customer-feedback-tools: 5
- https://kapiche.com/blog/contact-center-quality-assurance-software: 5
- https://g2.com/categories/contact-center-quality-assurance: 4
- https://softwareadvice.com/quality-assurance: 4
- https://customergauge.com/blog/customer-experience-survey-software: 3
- https://c2perform.com/blog/qa-software-tools-guide: 2
- https://dialpad.com/blog/contact-center-quality-management-software: 2

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.