# IrisAgent: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 2 judge labels across 1 category by 2 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/irisagent

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Contact center quality assurance](https://www.gane.ai/index/gtm/customer/contact-center-quality-assurance/index.md) | 0% | 39 | 0% | 2 |

## What the models said for it

- "For broader integration and proactive insights, IrisAgent is a strong alternative." (Mistral Small, Contact center QA)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 1 | 0 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named IrisAgent, from 3 of the 3 answers that named it (only the models that return a source list).

### Domains cited

- irisagent.com: 3 (its own site)
- enterpret.com: 2
- chat-data.com: 1
- chatbot.com: 1
- comm100.com: 1
- eesel.ai: 1
- g2.com: 1
- scmgalaxy.com: 1
- toolradar.com: 1
- topbusinesssoftware.com: 1

### Pages cited

- https://chat-data.com/enterprise-chatbot: 1
- https://chatbot.com/chatbot-for-enterprise: 1
- https://comm100.com/blog/best-enterprise-ai-chatbots: 1
- https://eesel.ai/blog/best-ai-for-support-qa: 1
- https://enterpret.com/guides/the-6-best-csat-tools-for-support-qa-and-agent-coaching: 1
- https://enterpret.com/guides/the-6-best-customer-support-analytics-tools: 1
- https://enterpret.com/guides/the-6-best-tools-to-analyze-support-tickets-and-chat-transcripts-in-2026: 1
- https://enterpret.com/guides/the-6-jobs-in-a-saas-cx-ops-stack-and-the-tools-to-use-for-each: 1

## In its own words

What IrisAgent's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: IrisAgent is an AI customer support automation platform and helpdesk overlay that resolves, assists, and scores every helpdesk interaction. (https://irisagent.com/)
- For: support teams (https://irisagent.com/)
- Price stated: Free plan available. Standard and Enterprise plans require contacting sales. (https://irisagent.com/)
- Starting price: 0 (https://irisagent.com/)
- Free plan or trial: Free plan available (https://irisagent.com/)
- Integrations claimed: 15 (https://irisagent.com/pricing)
- Certifications: SOC 2 Type II, GDPR, HIPAA, CCPA, PCI DSS
- Hosting: own data center, own cloud (VPC on AWS, Azure, or Google Cloud)
- Customers named: Dropbox, Tekion, Zuora, Teachmint, Larian Studios, Logz.io, InvoiceCloud, CAMP Systems

## What it publishes

Every page irisagent.com exposes, read 2026-10-05: 465 addresses. By kind, pages and the last 90 days:

- blog: 206 pages, 25 in the last 90 days, latest 2026-09-30
- case study: 8 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 4 pages, 0 in the last 90 days, latest undated
- conference or event: 1 pages, 0 in the last 90 days, latest undated
- report or ebook: 7 pages, 0 in the last 90 days, latest 2023-08-01
- comparison: 26 pages, 6 in the last 90 days, latest 2026-09-11
- template or tool: 4 pages, 0 in the last 90 days, latest 2025-11-26
- glossary or explainer: 17 pages, 3 in the last 90 days, latest 2026-07-15
- Recent: 2026-09-30 blog: Prompt injection defense customer support ai https://irisagent.com/blog/prompt-injection-defense-customer-support-ai
- Recent: 2026-09-29 blog: Chargeback automation https://irisagent.com/blog/chargeback-automation
- Recent: 2026-09-22 blog: Conversational ai assistant for customer support https://irisagent.com/blog/conversational-ai-assistant-for-customer-support
- Recent: 2026-09-21 blog: Best ai ticket routing and triage software 2026 https://irisagent.com/blog/best-ai-ticket-routing-and-triage-software-2026
- Recent: 2026-09-19 blog: Best multichannel helpdesk live chat platforms in 2026 https://irisagent.com/blog/best-multichannel-helpdesk-live-chat-platforms-in-2026
- Recent: 2026-09-18 blog: Best post call automation software for customer support in 2026 https://irisagent.com/blog/best-post-call-automation-software-for-customer-support-in-2026

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.