# Intercom Help Center: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 1 judge label across 1 category by 1 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/intercom-help-center

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Knowledge base and self-service](https://www.gane.ai/index/gtm/customer/knowledge-base-and-self-service/index.md) | 0% | 51 | 0% | 1 |

## What the models said for it

- "A natural fit if your team already uses Intercom." (GPT-6 Luna, Knowledge base)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 1 | 0 | 0 | 1 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Intercom Help Center, from 1 of the 1 answers that named it (only the models that return a source list).

### Domains cited

- atlassian.com: 1
- document360.com: 1
- g2.com: 1
- getguru.com: 1
- intercom.com: 1
- support.microsoft.com: 1
- support.zendesk.com: 1

### Pages cited

- https://atlassian.com/software/confluence/knowledge-base: 1
- https://document360.com/tutorial-video/how-to-enable-knowledge-base-site-security: 1
- https://g2.com/categories/knowledge-base-software: 1
- https://getguru.com/reference/knowledge-management-tools: 1
- https://intercom.com/help/en/articles/9357912-knowledge-explained: 1
- https://support.microsoft.com/en-us/sharepoint/platform/enterprise-content-management-in-sharepoint: 1
- https://support.zendesk.com/hc/en-us/articles/4408846795674-Getting-started-with-your-help-center: 1

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.