# Interaction Connect: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 3 judge labels across 1 category by 3 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/interaction-connect

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Contact center platforms](https://www.gane.ai/index/gtm/customer/contact-center-platforms/index.md) | 0% | 110 | 100% | 3 |

## And against it

- "❌ AVOID - Described as "miserable partially on-prem / partially in the cloud" solution" (Kimi K2, Contact center)
- "that product was so bad we are moving to RingCentral something this year." (Muse Glimmer 30B, Contact center)
- "Described as a "miserable" partially on-prem/partially in-cloud solution" (Mistral Small, Contact center)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 1 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 1 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 1 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named Interaction Connect, from 4 of the 4 answers that named it (only the models that return a source list).

### Domains cited

- reddit.com: 4
- blog.contactcenterpipeline.com: 2
- cxtoday.com: 2
- softwareadvice.com: 2
- techtarget.com: 2
- thoughtly.com: 2
- blog.intermedia.com: 1
- brightpattern.com: 1
- callcenterstudio.com: 1
- capterra.com: 1

### Pages cited

- https://reddit.com/r/sysadmin/comments/19e107a/best_enterprise_call_center_software_youve_tried: 4
- https://techtarget.com/news/4-ways-to-support-contact-center-calling-redundancy/848216: 2
- https://thoughtly.com/blog/best-ai-contact-center-platforms-revenue-teams: 2
- https://blog.contactcenterpipeline.com/2024/04/correct-the-tech: 1
- https://blog.contactcenterpipeline.com/2026/08/evolving-threats-evolving-responses: 1
- https://blog.intermedia.com/best-contact-center-solutions: 1
- https://brightpattern.com/ai-call-center-solutions: 1
- https://callcenterstudio.com/blog/8-best-ccaas-platforms-compared-2026-ultimate-buyers-guide: 1

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.