# Insightful: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 14 judge labels across 1 category by 8 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/insightful

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Contact center quality assurance](https://www.gane.ai/index/gtm/customer/contact-center-quality-assurance/index.md) | 4% | 7 | 0% | 14 |

## What the models said for it

- "Insightful and Zendesk QA are top contenders due to their comprehensive features, ease of use, and strong integration capabilities" (Mistral Small, Contact center QA)
- "Recommendation: Start with Insightful if you have fewer than 20 agents." (Qwen 3.7 Flash, Contact center QA)
- "Real-time dashboards, smart scorecards, and performance tracking. Highly rated (4.8/5) for mid-size businesses" (Grok 4.20, Contact center QA)
- "Highly rated (4.8/5 on GetApp with 253 reviews) and specifically recommended for small businesses" (DeepSeek V4 Flash, Contact center QA)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 1 | 0 | 0 | 1 |
| Mistral Small | 1 | 0 | 1 | 0 | 2 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 0 | 1 |
| Llama 4 Maverick | 0 | 0 | 2 | 0 | 2 |
| Qwen 3.7 Flash | 1 | 1 | 1 | 0 | 3 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 1 | 0 | 1 |
| MiniMax M2.5 | 0 | 1 | 1 | 0 | 2 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 1 | 1 | 0 | 2 |

## Sources returned with these answers

The sites and pages cited by the answers that named Insightful, from 32 of the 32 answers that named it (only the models that return a source list).

### Domains cited

- getapp.com: 29
- softwareadvice.com: 28
- capterra.com: 27
- cloudtalk.io: 13
- voxjar.com: 13
- g2.com: 12
- commsadvisor.com: 11
- slashdot.org: 10
- softwareadvice.co.uk: 8
- cyf.com: 4

### Pages cited

- https://capterra.com/contact-center-quality-assurance-software: 27
- https://getapp.com/all-software/contact-center-quality-assurance/org/small-business: 18
- https://softwareadvice.com/quality-assurance: 18
- https://softwareadvice.com/quality-assurance/small-business: 18
- https://voxjar.com/best-call-center-quality-assurance-software-solutions: 13
- https://cloudtalk.io/blog/best-call-center-quality-assurance-software-based-on-g2: 12
- https://commsadvisor.com/contact-center-qa-software: 11
- https://softwareadvice.co.uk/directory/4478/quality-assurance/software: 8

## In its own words

What Insightful's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Work intelligence for bottom-line impact (https://www.insightful.io/)
- For: COOs and CFOs; COOs and CIOs; COOs, CIOs and CFOs; HR Teams; CIO & IT; Employees (https://www.insightful.io/)
- Price stated: per seat per month, billed annually (https://www.insightful.io/)
- Starting price: 8 (https://www.insightful.io/)
- Free plan or trial: 7-day free trial, no credit card required (https://www.insightful.io/)
- Integrations claimed: 50 (https://www.insightful.io/)
- Certifications: SOC 2, ISO 27001, HIPAA, GDPR, CCPA, SOC 1, SOC 3
- Hosting: US, EU, SA (Saudi Arabia)
- Customers named: Mercor, SupportZebra, Farmers Insurance, Caduceus Health, Lean Solutions Group, Peach Payments, Luckwell Business Solutions, Outstaffer

## What it publishes

Every page insightful.io exposes, read 2026-09-29: 7296 addresses. By kind, pages and the last 90 days:

- blog: 2538 pages, 175 in the last 90 days, latest 2026-09-29
- case study: 72 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 22 pages, 1 in the last 90 days, latest 2026-08-21
- report or ebook: 6 pages, 0 in the last 90 days, latest undated
- comparison: 127 pages, 11 in the last 90 days, latest 2026-09-20
- template or tool: 12 pages, 2 in the last 90 days, latest 2026-08-27
- glossary or explainer: 26 pages, 8 in the last 90 days, latest 2026-09-29
- podcast or video: 4 pages, 0 in the last 90 days, latest 2025-12-24
- Recent: 2026-09-29 blog: Disengaged employees https://www.insightful.io/blog/disengaged-employees
- Recent: 2026-09-29 blog: It cost optimization banking https://www.insightful.io/blog/it-cost-optimization-banking
- Recent: 2026-09-29 blog: Process documentation https://www.insightful.io/blog/process-documentation
- Recent: 2026-09-29 glossary or explainer: What is workload analysis https://source.insightful.io/blog/what-is-workload-analysis
- Recent: 2026-09-28 glossary or explainer: What is workload analysis https://www.insightful.io/blog/what-is-workload-analysis
- Recent: 2026-09-27 blog: Employee computer monitoring software https://source.insightful.io/blog/employee-computer-monitoring-software

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.