# Insightful alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 230 of the 252 answers in the 1 category where Insightful holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/gtm/vendors/insightful/alternatives

## Named instead, most often (every category and segment added)

- EvaluAgent: 22
- MaestroQA: 18
- Scorebuddy: 17
- Voxjar: 16
- ScorebuddyCX: 13
- Zendesk QA: 11

## Contact center quality assurance

**Small business**: 69 of 84 answers did not name Insightful (Insightful is #6 of 13 at 6%).

- Scorebuddy: first choice in 12 of those 69
- Voxjar: first choice in 10 of those 69
- EvaluAgent: first choice in 9 of those 69
- Zendesk QA: first choice in 8 of those 69
- ScorebuddyCX: first choice in 6 of those 69
- Klaus: first choice in 4 of those 69
- MaestroQA: first choice in 3 of those 69
- CloudTalk: first choice in 2 of those 69

**Mid-market**: 77 of 84 answers did not name Insightful (Insightful is #7 of 17 at 4%).

- EvaluAgent: first choice in 8 of those 77
- MaestroQA: first choice in 7 of those 77
- Voxjar: first choice in 6 of those 77
- Scorebuddy: first choice in 5 of those 77
- ScorebuddyCX: first choice in 3 of those 77
- Zendesk QA: first choice in 3 of those 77
- AmplifAI: first choice in 2 of those 77
- Playvox QM: first choice in 2 of those 77

**Enterprise**: 84 of 84 answers did not name Insightful.

- NICE CXone Quality Management: first choice in 9 of those 84
- MaestroQA: first choice in 8 of those 84
- EvaluAgent: first choice in 5 of those 84
- Genesys Cloud Quality Management: first choice in 5 of those 84
- Observe.AI: first choice in 5 of those 84
- ScorebuddyCX: first choice in 4 of those 84
- NICE CXone QM: first choice in 3 of those 84
- Playvox: first choice in 3 of those 84

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.