# InMoment: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 15 judge labels across 3 categories by 9 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/inmoment

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Customer feedback and surveys](https://www.gane.ai/index/gtm/customer/customer-feedback-and-surveys/index.md) | 0% | 19 | 11% | 9 |
| [Audience and consumer insights platforms](https://www.gane.ai/index/gtm/marketing/audience-and-consumer-insights/index.md) | 0% | 36 | 0% | 5 |
| [Customer intelligence and data science](https://www.gane.ai/index/gtm/gtm-data/customer-intelligence-and-data-science/index.md) | 0% | 109 | 0% | 1 |

## What the models said for it

- "Focus on existing customers and experience improvement rather than general-market audience discovery." (Perplexity Sonar, Audience insights)
- "Choose Medallia or InMoment for large, omnichannel voice-of-customer operations." (Perplexity Sonar, Feedback)
- "InMoment - Best for combined feedback and customer experience management" (Llama 4 Maverick, Audience insights)
- "Best for: Continuous feedback integration" (GLM 4.7 FlashX, Audience insights)

## And against it

- "be aware they carry the same complaints: complex setups, expensive licensing, and requiring dedicated staff" (DeepSeek V4 Flash, Feedback)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 1 | 0 | 1 |
| Perplexity Sonar | 0 | 2 | 0 | 0 | 2 |
| Grok 4.20 | 0 | 0 | 1 | 0 | 1 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 1 | 1 |
| Llama 4 Maverick | 0 | 1 | 2 | 0 | 3 |
| Qwen 3.7 Flash | 0 | 0 | 1 | 0 | 1 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 1 | 1 | 0 | 2 |
| MiniMax M2.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 3 | 0 | 3 |

## Sources returned with these answers

The sites and pages cited by the answers that named InMoment, from 30 of the 36 answers that named it (only the models that return a source list).

### Domains cited

- hellocustomer.com: 13
- customergauge.com: 10
- g2.com: 10
- sprig.com: 9
- mopinion.com: 8
- thecxlead.com: 8
- guideflow.com: 7
- surveysensum.com: 6
- capterra.com: 5
- cleverx.com: 5

### Pages cited

- https://customergauge.com/blog/customer-experience-survey-software: 7
- https://hellocustomer.com/en/blog/10-best-consumer-insights-platforms: 6
- https://thecxlead.com/tools/best-customer-survey-tools: 6
- https://extend.com/post/top-customer-satisfaction-survey-software-platforms: 5
- https://meltwater.com/en/blog/top-consumer-insights-tools-companies: 5
- https://mopinion.com/enterprise-feedback-management-efm-software: 5
- https://guideflow.com/blog/consumer-insights-platforms: 4
- https://hellocustomer.com/en/blog/10-best-enterprise-feedback-management-software: 4

## The company

InMoment; https://inmoment.com/; Salt Lake City; founded 2002. From Wikidata, fetched 2026-09-14.

## In its own words

What InMoment's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Integrated Customer Experience Solutions with AI (https://inmoment.com/)
- For: Customer Experience Leaders (https://inmoment.com/)
- Price stated: Pricing that’s Simple, Flexible, and Highest Rated (https://inmoment.com/plans-packages)
- Customers named: Jack in the Box, Foot Locker, UScellular, Metro Bank, DocuSign, RingCentral, Realogy, New Relic

## What it publishes

Every page inmoment.com exposes, read 2026-09-29: 5969 addresses. By kind, pages and the last 90 days:

- blog: 717 pages, 0 in the last 90 days, latest 2025-07-29
- case study: 309 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 118 pages, 0 in the last 90 days, latest undated
- conference or event: 117 pages, 0 in the last 90 days, latest 2026-06-26
- report or ebook: 11 pages, 0 in the last 90 days, latest undated
- comparison: 12 pages, 0 in the last 90 days, latest undated
- template or tool: 15 pages, 0 in the last 90 days, latest 2024-06-13
- glossary or explainer: 46 pages, 0 in the last 90 days, latest undated
- podcast or video: 18 pages, 0 in the last 90 days, latest undated
- news or press: 1391 pages, 0 in the last 90 days, latest undated
- Recent: 2026-06-26 conference or event: Hx forum sydney 2026 https://inmoment.com/en-nz/event/hx-forum-sydney-2026
- Recent: 2026-06-26 conference or event: Hx forum sydney 2026 https://inmoment.com/en-sg/event/hx-forum-sydney-2026
- Recent: 2026-06-26 conference or event: Hx forum sydney 2026 https://inmoment.com/en-au/event/hx-forum-sydney-2026
- Recent: 2025-07-29 blog: Call center customer retention https://inmoment.com/blog/call-center-customer-retention
- Recent: 2025-07-28 blog: Reduce cost to serve call center https://inmoment.com/blog/reduce-cost-to-serve-call-center
- Recent: 2025-07-27 blog: Reduce average call handling time https://inmoment.com/blog/reduce-average-call-handling-time

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.