# HubSpot Live Chat: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 2 judge labels across 1 category by 2 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/hubspot-live-chat

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Conversational marketing platforms](https://www.gane.ai/index/gtm/marketing/conversational-marketing/index.md) | 2% | 12 | 0% | 2 |

## What the models said for it

- "HubSpot Live Chat — Best Overall Value for Mid-Sized B2B" (Kimi K2, Conversational mktg)
- "HubSpot teams should start with HubSpot's own tools." (Muse Glimmer 30B, Conversational mktg)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 1 | 0 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 1 | 0 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named HubSpot Live Chat, from 8 of the 8 answers that named it (only the models that return a source list).

### Domains cited

- g2.com: 4
- livechat.com: 4
- sobot.io: 4
- albato.com: 3
- blog.hubspot.com: 3 (its own site)
- therevopsreport.com: 3
- capterra.com: 2
- docket.io: 2
- engagelab.com: 2
- knock-ai.com: 2

### Pages cited

- https://albato.com/blog/publications/best-live-chat-software-crm-integration: 3
- https://livechat.com/lead-generation: 3
- https://therevopsreport.com/tools/drift-vs-intercom: 3
- https://docket.io/blog/best-conversational-ai-tools-for-b2b-compared: 2
- https://g2.com/categories/conversational-marketing: 2
- https://nutshell.com/blog/best-ai-chatbot-for-website: 2
- https://sobot.io/blog/2026-global-live-chat-software-guide: 2
- https://sobot.io/writing/whats-the-best-live-chat-software-for-b2b-companies: 2

## The company

HubSpot; http://www.hubspot.com; Cambridge, United States; founded 2006; about 8,246 employees (2024); public, HUBS on New York Stock Exchange. From Wikidata, fetched 2026-09-14.

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.