# HubSpot Breeze Customer Agent: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 4 judge labels across 2 categories by 3 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/hubspot-breeze-customer-agent

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Chatbots and conversational AI for support](https://www.gane.ai/index/gtm/customer/chatbots-and-conversational-ai-for-support/index.md) | 0% | 32 | 0% | 3 |
| [Conversational marketing platforms](https://www.gane.ai/index/gtm/marketing/conversational-marketing/index.md) | 0% | 46 | 0% | 1 |

## What the models said for it

- "HubSpot Breeze Customer Agent / HubSpot Live Chat for HubSpot-native stacks are the most pragmatic mid-market alternatives" (Muse Glimmer 30B, Conversational mktg)
- "its rule-based chatbot is free on every plan" (Muse Glimmer 30B, Support chatbots)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 1 | 0 | 1 |
| Muse Glimmer 30B | 0 | 2 | 0 | 0 | 2 |

## Sources returned with these answers

The sites and pages cited by the answers that named HubSpot Breeze Customer Agent, from 13 of the 13 answers that named it (only the models that return a source list).

### Domains cited

- albato.com: 10
- sobot.io: 7
- tidio.com: 6
- capterra.com: 5
- clutch.co: 5
- intercom.com: 4
- chatimize.com: 3
- fabric.so: 3
- 1mind.com: 2
- boei.help: 2

### Pages cited

- https://albato.com/blog/publications/best-ai-chatbots-customer-service: 10
- https://clutch.co/resources/ai-customer-support-software: 5
- https://capterra.com/resources/customer-service-chatbot-platforms: 3
- https://sobot.io/blog/best-ai-chatbots-small-business-customer-service-2026: 3
- https://capterra.com/resources/best-chatbot-software: 2
- https://chatimize.com/chatbot-platform-comparison: 2
- https://fabric.so/comparison/best-ai-chatbot-for-small-business: 2
- https://featurebase.app/blog/ai-chatbot-platforms: 2

## The company

HubSpot; http://www.hubspot.com; Cambridge, United States; founded 2006; about 8,246 employees (2024); public, HUBS on New York Stock Exchange. From Wikidata, fetched 2026-09-14.

## In its own words

What HubSpot Breeze Customer Agent's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: an AI customer agent (https://academy.hubspot.com/customer-agent-foundations)
- For: Service professionals who are implementing customer agent for the first time (https://academy.hubspot.com/configuring-customer-agent)
- Free plan or trial: Create free account (https://academy.hubspot.com/customer-agent-foundations)

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.