# Hiver: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 5 judge labels across 1 category by 5 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/hiver

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Customer support and helpdesk](https://www.gane.ai/index/gtm/customer/customer-support-helpdesk/index.md) | 0% | 22 | 0% | 5 |

## What the models said for it

- "Best for Gmail Users: Hiver (Turn Gmail into a helpdesk without learning a new UI)" (Gemini 3.5 Flash, Helpdesk)
- "Lightweight and integrates directly with existing email clients." (Grok 4.20, Helpdesk)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 1 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 1 | 0 | 0 | 1 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 1 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Hiver, from 12 of the 14 answers that named it (only the models that return a source list).

### Domains cited

- desk365.io: 6
- helpdesk.com: 6
- freshworks.com: 4
- intercom.com: 4
- zapier.com: 4
- blog.hubspot.com: 3
- eesel.ai: 2
- financesonline.com: 2
- happyfox.com: 2
- helpcrunch.com: 2

### Pages cited

- https://desk365.io/blog/best-customer-service-software: 4
- https://helpdesk.com/blog/best-customer-service-software: 3
- https://intercom.com/learning-center/best-help-desk-small-business: 3
- https://intercom.com/learning-center/best-help-desk-software: 3
- https://zapier.com/blog/best-customer-support-apps: 3
- https://eesel.ai/blog/best-help-desk-software-for-small-businesses: 2
- https://freshworks.com/helpdesk/software/small-business: 2
- https://happyfox.com/helpdesk/use-cases/customer-service-software-solutions: 2

## The company

Hiver; https://hiverhq.com/; Palo Alto; founded 2011. From Wikidata, fetched 2026-09-14.

## What it publishes

Every page hiverhq.com exposes, read 2026-09-29: 768 addresses. By kind, pages and the last 90 days:

- blog: 492 pages, 11 in the last 90 days, latest 2026-09-23
- case study: 53 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 2 pages, 0 in the last 90 days, latest undated
- conference or event: 2 pages, 0 in the last 90 days, latest undated
- report or ebook: 8 pages, 0 in the last 90 days, latest undated
- comparison: 80 pages, 1 in the last 90 days, latest 2026-08-24
- template or tool: 1 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 13 pages, 0 in the last 90 days, latest 2025-09-08
- podcast or video: 20 pages, 0 in the last 90 days, latest undated
- Recent: 2026-09-23 blog: Context in motion b2b support benchmark https://hiverhq.com/blog/context-in-motion-b2b-support-benchmark
- Recent: 2026-09-20 blog: Omnichannel customer service explained https://hiverhq.com/blog/omnichannel-customer-service-explained
- Recent: 2026-09-18 blog: Freshdesk pricing https://hiverhq.com/blog/freshdesk-pricing
- Recent: 2026-09-15 blog: Product updates august 2026 https://hiverhq.com/blog/product-updates-august-2026
- Recent: 2026-09-11 blog: Hiver mcp https://hiverhq.com/blog/hiver-mcp
- Recent: 2026-08-24 comparison: Best freshdesk alternatives https://hiverhq.com/blog/best-freshdesk-alternatives

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.