# Helpshift: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 1 judge label across 1 category by 1 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/helpshift

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Chatbots and conversational AI for support](https://www.gane.ai/index/gtm/customer/chatbots-and-conversational-ai-for-support/index.md) | 0% | 108 | 100% | 1 |

## And against it

- "Legacy Platforms (LivePerson, Bold360, Helpshift) - These are considered outdated "legacy" systems" (Kimi K2, Support chatbots)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 1 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Helpshift, from 1 of the 1 answers that named it (only the models that return a source list).

### Domains cited

- arxiv.org: 1
- ca.trustpilot.com: 1
- capterra.com: 1
- consumerfinance.gov: 1
- customerexperiencedive.com: 1
- egain.com: 1
- g2.com: 1
- iwi.uni-hannover.de: 1
- liveagent.com: 1
- nz.trustpilot.com: 1

### Pages cited

- https://arxiv.org/html/2609.19151: 1
- https://ca.trustpilot.com/review/www.zendesk.com: 1
- https://capterra.com/p/166420/ChatBot/reviews: 1
- https://consumerfinance.gov/data-research/research-reports/chatbots-in-consumer-finance/chatbots-in-consumer-finance: 1
- https://customerexperiencedive.com/news/why-customers-fed-up-ai-chatbots/832914: 1
- https://egain.com/resources/why-customer-service-chatbots-fail: 1
- https://g2.com/sellers/botstar: 1
- https://iwi.uni-hannover.de/fileadmin/iwi/Publikationen/6-T-2021.pdf: 1

## In its own words

What Helpshift's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: AI-Native Player Engagement Platform For Games (https://helpshift.com/)
- For: gaming studios (https://helpshift.com/)
- Customers named: EA, Sega, Ubisoft, Supercell, Zynga, Jam City, SYBO, Kixeye

## What it publishes

Every page helpshift.com exposes, read 2026-10-05: 952 addresses. By kind, pages and the last 90 days:

- blog: 177 pages, 13 in the last 90 days, latest 2026-08-24
- case study: 32 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 5 pages, 0 in the last 90 days, latest 2026-06-25
- comparison: 27 pages, 5 in the last 90 days, latest 2026-09-17
- glossary or explainer: 123 pages, 0 in the last 90 days, latest 2024-12-18
- podcast or video: 1 pages, 0 in the last 90 days, latest undated
- news or press: 90 pages, 0 in the last 90 days, latest undated
- Recent: 2026-09-17 comparison: Sierra vs decagon https://www.helpshift.com/blog/sierra-vs-decagon/
- Recent: 2026-09-17 comparison: Helpshift vs intercom https://www.helpshift.com/blog/helpshift-vs-intercom/
- Recent: 2026-09-17 comparison: Intercom vs freshdesk https://www.helpshift.com/blog/intercom-vs-freshdesk/
- Recent: 2026-09-17 comparison: Intercom vs zendesk https://www.helpshift.com/blog/intercom-vs-zendesk/
- Recent: 2026-08-24 blog: Best ai powered gaming support platforms https://www.helpshift.com/blog/best-ai-powered-gaming-support-platforms/
- Recent: 2026-08-24 blog: Ai ticket routing https://www.helpshift.com/blog/ai-ticket-routing/

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.