# HelpDocs: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 1 judge label across 1 category by 1 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/helpdocs

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Knowledge base and self-service](https://www.gane.ai/index/gtm/customer/knowledge-base-and-self-service/index.md) | 0% | 66 | 0% | 1 |

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 1 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named HelpDocs, from 10 of the 10 answers that named it (only the models that return a source list).

### Domains cited

- helpdocs.io: 7 (its own site)
- ones.com: 5
- document360.com: 4
- knowledgeowl.com: 4
- softwareadvice.com: 4
- supportbench.com: 4
- thedigitalprojectmanager.com: 4
- blog.screensteps.com: 3
- capterra.com: 3
- productlift.dev: 3

### Pages cited

- https://helpdocs.io/best-knowledge-base-software: 4
- https://supportbench.com/top-knowledge-base-software: 4
- https://capterra.com/resources/knowledge-base-software-pricing-models: 3
- https://document360.com/knowledge-base-software: 3
- https://productlift.dev/best-knowledge-base-software: 3
- https://softwareadvice.com/crm/knowledge-base-comparison: 3
- https://waybook.com/blog/best-knowledge-base-software: 3
- https://blog.screensteps.com/best-knowledge-base-software: 2

## In its own words

What HelpDocs's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: Knowledge base software for customer self-service, team docs, and AI assistants. (https://helpdocs.io/)
- For: customers, team, and AI (https://helpdocs.io/)
- Price stated: $99 - $499/mo Simple, transparent pricing. Zero quote-only tiers. (https://helpdocs.io/)
- Starting price: 99 (https://helpdocs.io/)
- Free plan or trial: 14-day free trial (https://helpdocs.io/)
- Customers named: Qantas Money, Reckon, CloudCheckr, Docufree, DOLLS KILL, Howler, Ketone-IQ, mijn.host

## What it publishes

Every page helpdocs.io exposes, read 2026-09-29: 2573 addresses. By kind, pages and the last 90 days:

- blog: 1685 pages, 15 in the last 90 days, latest 2026-09-18
- webinar or virtual event: 2 pages, 0 in the last 90 days, latest 2026-06-03
- conference or event: 2 pages, 0 in the last 90 days, latest 2025-02-03
- report or ebook: 2 pages, 0 in the last 90 days, latest 2025-11-03
- comparison: 32 pages, 29 in the last 90 days, latest 2026-09-25
- template or tool: 14 pages, 12 in the last 90 days, latest 2026-07-25
- glossary or explainer: 33 pages, 33 in the last 90 days, latest 2026-09-12
- Recent: 2026-09-25 comparison: Helpdocs vs intercom https://www.helpdocs.io/knowledge-base-comparison/helpdocs-vs-intercom
- Recent: 2026-09-18 blog: Lade75znqo gp workflow assistant 276 june 2026 https://docman.helpdocs.io/article/lade75znqo-gp-workflow-assistant-276-june-2026
- Recent: 2026-09-18 blog: Ou0isscqwq gp workflow assistant 278 september 2026 https://docman.helpdocs.io/article/ou0isscqwq-gp-workflow-assistant-278-september-2026
- Recent: 2026-09-18 blog: Bvgjfrxjji gp workflow assistant 283 september 2026 https://docman.helpdocs.io/article/bvgjfrxjji-gp-workflow-assistant-283-september-2026
- Recent: 2026-09-18 blog: Y2q03zyhxi gp workflow assistant 281 1 16 september 2026 https://docman.helpdocs.io/article/y2q03zyhxi-gp-workflow-assistant-281-1-16-september-2026
- Recent: 2026-09-18 blog: Quu68qk10m docman connect 283 september 2026 https://docman.helpdocs.io/article/quu68qk10m-docman-connect-283-september-2026

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.