# HelpDesk by LiveChat: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 13 judge labels across 1 category by 9 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/helpdesk-by-livechat

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Customer support and helpdesk](https://www.gane.ai/index/gtm/customer/customer-support-helpdesk/index.md) | 0% | 18 | 23% | 13 |

## What the models said for it

- "256-bit SSL encryption, GDPR compliant, Privacy Shield certification, detailed audit logs" (GLM 4.7 FlashX, Helpdesk)
- "cited as best Zendesk alternative for most teams—quick setup, transparent pricing" (Kimi K2, Helpdesk)
- "HelpDesk.com is also a strong, budget-friendly alternative with AI features." (Mistral Small, Helpdesk)
- "HelpDesk.com - Best Multichannel Solution" (GLM 4.7 FlashX, Helpdesk)

## And against it

- "Avoid until you obtain a complete quote. Limited pricing transparency and restricted integrations" (Perplexity Sonar, Helpdesk)
- "Isolated but severe complaints about billing practices... these red flags suggest caution on trials and contracts" (Grok 4.20, Helpdesk)
- "it starts higher at $29/agent/month, so it's less budget-friendly" (GPT-5.4 mini, Helpdesk)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 1 | 1 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 1 | 1 |
| Grok 4.20 | 0 | 0 | 0 | 1 | 1 |
| Mistral Small | 0 | 1 | 1 | 0 | 2 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 0 | 1 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 1 | 0 | 1 | 0 | 2 |
| GLM 4.7 FlashX | 1 | 1 | 1 | 0 | 3 |
| MiniMax M2.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named HelpDesk by LiveChat, from 30 of the 30 answers that named it (only the models that return a source list).

### Domains cited

- helpdesk.com: 28 (its own site)
- capterra.com: 15
- desk365.io: 11
- softwareadvice.com: 11
- resources.rework.com: 8
- alium.io: 6
- g2.com: 6
- gorgias.com: 6
- mojohelpdesk.com: 6
- bolddesk.com: 5

### Pages cited

- https://helpdesk.com/blog/best-customer-service-software: 11
- https://capterra.com/resources/best-help-desk-software-small-business: 7
- https://resources.rework.com/tools/support/best-help-desk-software-2026: 7
- https://alium.io/research/top-complaints-helpdesk-platforms: 6
- https://capterra.com/help-desk-software: 6
- https://desk365.io/blog/best-customer-service-software: 6
- https://helpdesk.com/learn/top-help-desk-softwares: 6
- https://softwareadvice.com/help-desk: 6

## The company

LiveChat; https://www.livechat.com; founded 2002. From Wikidata, fetched 2026-09-14.

## In its own words

What HelpDesk by LiveChat's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: AI-powered ticketing software that helps support teams handle messages from many channels in one place. (https://www.helpdesk.com/)
- For: support teams (https://www.helpdesk.com/)
- Price stated: HelpDesk offers tiered plans for different team sizes and support needs, plus custom Enterprise options. (https://www.helpdesk.com/)
- Starting price: 0 (https://www.helpdesk.com/)
- Free plan or trial: 14-day free trial (https://www.helpdesk.com/)
- Certifications: GDPR, PCI DSS, SOC 2 Type II, HIPAA, WCAG 2.1 AA, CCPA, EU-US DPF
- Customers named: Brastel Co., Ltd., Wembley Stadium, Hairlust, Valley Driving School

## What it publishes

Every page helpdesk.com exposes, read 2026-09-29: 638 addresses. By kind, pages and the last 90 days:

- blog: 257 pages, 0 in the last 90 days, latest undated
- case study: 4 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 1 pages, 0 in the last 90 days, latest undated
- report or ebook: 2 pages, 0 in the last 90 days, latest undated
- comparison: 84 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 80 pages, 0 in the last 90 days, latest 2024-10-09
- news or press: 1 pages, 0 in the last 90 days, latest undated
- Recent: 2024-10-09 glossary or explainer: What is help desk https://www.helpdesk.com/what-is-help-desk

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.