# HelpDesk by LiveChat alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 240 of the 252 answers in the 1 category where HelpDesk by LiveChat holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/gtm/vendors/helpdesk-by-livechat/alternatives

## Named instead, most often (every category and segment added)

- Zendesk Support Suite: 75
- Freshdesk: 39
- Zoho Desk: 24
- Help Scout: 23
- Salesforce Service Cloud: 15
- Supportbench: 11

## Customer support and helpdesk

**Small business**: 79 of 84 answers did not name HelpDesk by LiveChat.

- Help Scout: first choice in 23 of those 79
- Freshdesk: first choice in 21 of those 79
- Zoho Desk: first choice in 16 of those 79
- Supportbench: first choice in 7 of those 79
- HubSpot Service Hub: first choice in 5 of those 79
- TeamSupport: first choice in 2 of those 79
- Zendesk Support Suite: first choice in 2 of those 79
- Intercom: first choice in 1 of those 79

**Mid-market**: 79 of 84 answers did not name HelpDesk by LiveChat (HelpDesk by LiveChat is #11 of 12 at 0%).

- Zendesk Support Suite: first choice in 28 of those 79
- Freshdesk: first choice in 13 of those 79
- Zoho Desk: first choice in 8 of those 79
- Supportbench: first choice in 4 of those 79
- TeamSupport: first choice in 4 of those 79
- Intercom: first choice in 2 of those 79
- Chatwoot: first choice in 1 of those 79
- Frappe Helpdesk: first choice in 1 of those 79

**Enterprise**: 82 of 84 answers did not name HelpDesk by LiveChat.

- Zendesk Support Suite: first choice in 45 of those 82
- Salesforce Service Cloud: first choice in 15 of those 82
- Freshdesk: first choice in 5 of those 82
- Jira Service Management: first choice in 4 of those 82
- Freshservice: first choice in 3 of those 82
- ServiceNow Customer Service Management: first choice in 2 of those 82
- TeamSupport: first choice in 2 of those 82
- Agentforce Service, formerly Salesforce Service Cloud: first choice in 1 of those 82

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.