# Help Scout alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 163 of the 252 answers in the 1 category where Help Scout holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/gtm/vendors/help-scout/alternatives

## Named instead, most often (every category and segment added)

- Zendesk Support Suite: 65
- Freshdesk: 19
- Salesforce Service Cloud: 15
- Zoho Desk: 7
- TeamSupport: 6
- Freshservice: 4

## Customer support and helpdesk

**Small business**: 25 of 84 answers did not name Help Scout (Help Scout is #3 of 12 at 17%).

- Freshdesk: first choice in 5 of those 25
- Zoho Desk: first choice in 3 of those 25
- HubSpot Service Hub: first choice in 2 of those 25
- Zendesk Support Suite: first choice in 2 of those 25
- Intercom: first choice in 1 of those 25
- TeamSupport: first choice in 1 of those 25

**Mid-market**: 55 of 84 answers did not name Help Scout (Help Scout is #7 of 12 at 0%).

- Zendesk Support Suite: first choice in 16 of those 55
- Freshdesk: first choice in 8 of those 55
- Zoho Desk: first choice in 4 of those 55
- Supportbench: first choice in 3 of those 55
- TeamSupport: first choice in 3 of those 55
- HelpDesk by LiveChat: first choice in 2 of those 55
- HubSpot Service Hub: first choice in 1 of those 55
- Intercom: first choice in 1 of those 55

**Enterprise**: 83 of 84 answers did not name Help Scout (Help Scout is #12 of 12 at 0%).

- Zendesk Support Suite: first choice in 47 of those 83
- Salesforce Service Cloud: first choice in 15 of those 83
- Freshdesk: first choice in 6 of those 83
- Freshservice: first choice in 4 of those 83
- Jira Service Management: first choice in 3 of those 83
- ServiceNow Customer Service Management: first choice in 2 of those 83
- TeamSupport: first choice in 2 of those 83
- Agentforce Service, formerly Salesforce Service Cloud: first choice in 1 of those 83

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.