# Help Scout Docs alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 206 of the 252 answers in the 1 category where Help Scout Docs holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/gtm/vendors/help-scout-docs/alternatives

## Named instead, most often (every category and segment added)

- Notion: 28
- Document360: 23
- Zendesk Guide: 15
- Confluence: 12
- Helpjuice: 11
- BookStack: 6

## Knowledge base and self-service

**Small business**: 58 of 84 answers did not name Help Scout Docs (Help Scout Docs is #2 of 16 at 10%).

- Notion: first choice in 19 of those 58
- Zendesk Guide: first choice in 3 of those 58
- BookStack: first choice in 2 of those 58
- Document360: first choice in 2 of those 58
- Freshdesk: first choice in 2 of those 58
- Slab: first choice in 2 of those 58
- Tettra: first choice in 2 of those 58
- Confluence: first choice in 1 of those 58

**Mid-market**: 65 of 84 answers did not name Help Scout Docs (Help Scout Docs is #8 of 14 at 2%).

- Document360: first choice in 10 of those 65
- Notion: first choice in 9 of those 65
- BookStack: first choice in 4 of those 65
- Confluence: first choice in 3 of those 65
- Zendesk Guide: first choice in 3 of those 65
- Freshdesk: first choice in 2 of those 65
- Nuclino: first choice in 2 of those 65
- Helpjuice: first choice in 1 of those 65

**Enterprise**: 83 of 84 answers did not name Help Scout Docs.

- Document360: first choice in 11 of those 83
- Helpjuice: first choice in 10 of those 83
- Zendesk Guide: first choice in 9 of those 83
- Confluence: first choice in 8 of those 83
- Guru: first choice in 4 of those 83
- Salesforce Service Cloud: first choice in 3 of those 83
- Supportbench: first choice in 3 of those 83
- KnowledgeBase.com: first choice in 2 of those 83

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.