# Gorgias: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 28 judge labels across 3 categories by 14 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/gorgias

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Customer support and helpdesk](https://www.gane.ai/index/gtm/customer/customer-support-helpdesk/index.md) | 0% | 16 | 28% | 25 |
| [Conversational marketing platforms](https://www.gane.ai/index/gtm/marketing/conversational-marketing/index.md) | 0% | 35 | 0% | 2 |
| [Contact center platforms](https://www.gane.ai/index/gtm/customer/contact-center-platforms/index.md) | 0% | 106 | 100% | 1 |

## What the models said for it

- "Choose Gorgias when support is tightly connected to online orders, returns, shipping, and refunds." (Perplexity Sonar, Helpdesk)
- "Gorgias integrates tightly with platforms like Shopify, Magento, and BigCommerce" (Claude Haiku 4.5, Helpdesk)
- "If you run an online store (Shopify): Go with Gorgias." (Gemini 3.5 Flash, Helpdesk)
- "Gorgias wins for e-commerce brands living inside Shopify" (Muse Glimmer 30B, Helpdesk)

## And against it

- "Gorgias and Re:amaze for B2B SaaS support with no ecommerce workflows" (Llama 4 Maverick, Helpdesk)
- "Described by users as "poor"... May struggle at scale" (DeepSeek V4 Flash, Contact center)
- "Clunky or dated agent interfaces (especially Zendesk, Gorgias, Salesforce Service Cloud, Gladly)" (Mistral Small, Helpdesk)
- "Overhyped AI that underdelivers; clunky agent experience; heavy reliance on custom integrations" (Grok 4.20, Helpdesk)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 1 | 1 | 0 | 2 |
| Gemini 3.5 Flash | 0 | 2 | 1 | 1 | 4 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.20 | 0 | 0 | 2 | 1 | 3 |
| Mistral Small | 0 | 0 | 1 | 1 | 2 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 1 | 2 |
| Llama 4 Maverick | 0 | 0 | 1 | 1 | 2 |
| Qwen 3.7 Flash | 0 | 1 | 1 | 0 | 2 |
| Kimi K2 | 0 | 1 | 0 | 1 | 2 |
| GLM 4.7 FlashX | 0 | 1 | 1 | 1 | 3 |
| MiniMax M2.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 1 | 0 | 0 | 1 |
| Muse Glimmer 30B | 0 | 1 | 0 | 1 | 2 |

## Sources returned with these answers

The sites and pages cited by the answers that named Gorgias, from 46 of the 55 answers that named it (only the models that return a source list).

### Domains cited

- capterra.com: 23
- helpdesk.com: 20
- gorgias.com: 16 (its own site)
- g2.com: 14
- softwareadvice.com: 14
- alium.io: 13
- intercom.com: 12
- desk365.io: 11
- reddit.com: 11
- resources.rework.com: 11

### Pages cited

- https://alium.io/research/top-complaints-helpdesk-platforms: 13
- https://resources.rework.com/tools/support/best-help-desk-software-2026: 11
- https://capterra.com/help-desk-software: 8
- https://desk365.io/blog/best-customer-service-software: 8
- https://helpdesk.com/blog/best-customer-service-software: 8
- https://gorgias.com/blog/freshdesk-alternatives: 6
- https://softwareadvice.com/help-desk: 6
- https://capterra.com/p/124981/Freshdesk/reviews: 5

## In its own words

What Gorgias's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: The Conversational AI platform for Ecommerce (https://gorgias.com/)
- For: Ecommerce brands (https://gorgias.com/)
- Price stated: 0 (https://gorgias.com/)
- Starting price: 10 (https://www.gorgias.com/pricing)
- Free plan or trial: Sign up free (https://gorgias.com/)
- Integrations claimed: 300 (https://gorgias.com/); 254 (https://www.gorgias.com/pricing); 100 (https://www.gorgias.com/product/sms) (pages disagree)
- Certifications: GDPR, CCPA
- Hosting: United States, European Union, Australia
- Customers named: Tommy John, Orthofeet, Suitshop, Osea Malibu, bareMinerals, Timbuk2, Psycho Bunny, Baby Gold

## What it publishes

Every page gorgias.com exposes, read 2026-09-29: 4040 addresses. By kind, pages and the last 90 days:

- blog: 430 pages, 4 in the last 90 days, latest 2026-09-15
- case study: 124 pages, 0 in the last 90 days, latest 2026-02-24
- webinar or virtual event: 16 pages, 0 in the last 90 days, latest undated
- conference or event: 151 pages, 0 in the last 90 days, latest undated
- report or ebook: 100 pages, 2 in the last 90 days, latest 2026-08-24
- comparison: 22 pages, 0 in the last 90 days, latest 2026-05-15
- template or tool: 10 pages, 0 in the last 90 days, latest 2026-05-11
- glossary or explainer: 6 pages, 0 in the last 90 days, latest 2026-05-08
- podcast or video: 1 pages, 0 in the last 90 days, latest undated
- Recent: 2026-09-15 blog: Inside the ai agent benchmark https://www.gorgias.com/blog/inside-the-ai-agent-benchmark
- Recent: 2026-08-31 blog: Ai copilot customer service https://www.gorgias.com/blog/ai-copilot-customer-service
- Recent: 2026-08-24 report or ebook: BFCM's fastest-growing question is also its best-converting one. https://www.gorgias.com/research/bfcms-fastest-growing-question-is-also-its-best-converting-one
- Recent: 2026-08-21 blog: We rebuilt chat https://www.gorgias.com/blog/we-rebuilt-chat
- Recent: 2026-08-11 report or ebook: Your team is sleeping on 53% of shopper questions. https://www.gorgias.com/research/your-team-is-sleeping-on-53-of-shoppers
- Recent: 2026-07-06 blog: Best ecommerce helpdesk https://www.gorgias.com/blog/best-ecommerce-helpdesk

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.