# Gorgias alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 232 of the 252 answers in the 1 category where Gorgias holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/gtm/vendors/gorgias/alternatives

## Named instead, most often (every category and segment added)

- Zendesk Support Suite: 69
- Freshdesk: 40
- Zoho Desk: 28
- Help Scout: 17
- Salesforce Service Cloud: 15
- Supportbench: 11

## Customer support and helpdesk

**Small business**: 75 of 84 answers did not name Gorgias (Gorgias is #11 of 12 at 0%).

- Freshdesk: first choice in 20 of those 75
- Zoho Desk: first choice in 20 of those 75
- Help Scout: first choice in 17 of those 75
- Supportbench: first choice in 7 of those 75
- HubSpot Service Hub: first choice in 5 of those 75
- TeamSupport: first choice in 2 of those 75
- HelpDesk by LiveChat: first choice in 1 of those 75
- Intercom: first choice in 1 of those 75

**Mid-market**: 73 of 84 answers did not name Gorgias (Gorgias is #10 of 12 at 0%).

- Zendesk Support Suite: first choice in 22 of those 73
- Freshdesk: first choice in 14 of those 73
- Zoho Desk: first choice in 8 of those 73
- Supportbench: first choice in 4 of those 73
- TeamSupport: first choice in 4 of those 73
- HelpDesk by LiveChat: first choice in 2 of those 73
- Chatwoot: first choice in 1 of those 73
- Frappe Helpdesk: first choice in 1 of those 73

**Enterprise**: 84 of 84 answers did not name Gorgias.

- Zendesk Support Suite: first choice in 47 of those 84
- Salesforce Service Cloud: first choice in 15 of those 84
- Freshdesk: first choice in 6 of those 84
- Freshservice: first choice in 4 of those 84
- Jira Service Management: first choice in 4 of those 84
- ServiceNow Customer Service Management: first choice in 2 of those 84
- TeamSupport: first choice in 2 of those 84
- Agentforce Service, formerly Salesforce Service Cloud: first choice in 1 of those 84

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.