# Gorgias AI Agent: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 9 judge labels across 1 category by 8 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/gorgias-ai-agent

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Chatbots and conversational AI for support](https://www.gane.ai/index/gtm/customer/chatbots-and-conversational-ai-for-support/index.md) | 0% | 16 | 11% | 9 |

## What the models said for it

- "The go-to for online stores. Its ability to pull order data and execute actions within e-commerce platforms is unmatched" (DeepSeek V4 Flash, Support chatbots)
- "Gorgias is purpose-built around ecommerce workflows, particularly for Shopify-centered brands." (Muse Glimmer 30B, Support chatbots)
- "Best For: E-commerce stores (Shopify, BigCommerce, Magento)" (Gemini 3.5 Flash, Support chatbots)
- "Choose Gorgias for Shopify-centered customer service." (Perplexity Sonar, Support chatbots)

## And against it

- "it's not the usual first pick for B2B mid-market support" (GPT-5.4 mini, Support chatbots)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 1 | 0 | 1 | 2 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.20 | 0 | 0 | 1 | 0 | 1 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 0 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 1 | 0 | 1 |
| Muse Glimmer 30B | 0 | 1 | 0 | 0 | 1 |

## Sources returned with these answers

The sites and pages cited by the answers that named Gorgias AI Agent, from 17 of the 19 answers that named it (only the models that return a source list).

### Domains cited

- sobot.io: 8
- tidio.com: 8
- zendesk.com: 7
- capterra.com: 6
- intercom.com: 5
- freshworks.com: 4
- albato.com: 3
- botpress.com: 3
- clutch.co: 3
- eesel.ai: 3

### Pages cited

- https://capterra.com/resources/customer-service-chatbot-platforms: 6
- https://albato.com/blog/publications/best-ai-chatbots-customer-service: 3
- https://clutch.co/resources/ai-customer-support-software: 3
- https://lindy.ai/blog/best-customer-service-chatbots: 3
- https://richpanel.com/learn/best-ai-chatbot-platform-2026: 3
- https://sobot.io/blog/top-ai-chatbot-for-customer-service-selection-guide-2026: 3
- https://tidio.com/blog/intercom-alternatives: 3
- https://zendesk.com/pricing: 3

## In its own words

What Gorgias AI Agent's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Your AI teammate for customer experience (https://gorgias.com/)
- For: Designed for Enterprise (https://gorgias.com/)
- Price stated: AI Agent interactions are priced at $0.90 each on annual plans or $1.00 on monthly plans. (https://www.gorgias.com/pricing)
- Starting price: 0.90 (https://www.gorgias.com/pricing)
- Free plan or trial: The Gorgias trial period lasts 7 days. The Gorgias trial gives you access to all features. No payment info is needed to start the Gorgias trial. (https://www.gorgias.com/pricing)
- Integrations claimed: 300 (https://gorgias.com/); 254 (https://www.gorgias.com/pricing); 100 (https://www.gorgias.com/customers) (pages disagree)
- Certifications: GDPR, CCPA
- Hosting: United States, European Union, Australia
- Customers named: Tommy John, Orthofeet, SuitShop, Osea Malibu, bareMinerals, Timbuk2, Psycho Bunny, Baby Gold

## What it publishes

Every page gorgias.com exposes, read 2026-09-29: 4040 addresses. By kind, pages and the last 90 days:

- blog: 430 pages, 4 in the last 90 days, latest 2026-09-15
- case study: 124 pages, 0 in the last 90 days, latest 2026-02-24
- webinar or virtual event: 16 pages, 0 in the last 90 days, latest undated
- conference or event: 151 pages, 0 in the last 90 days, latest undated
- report or ebook: 100 pages, 2 in the last 90 days, latest 2026-08-24
- comparison: 22 pages, 0 in the last 90 days, latest 2026-05-15
- template or tool: 10 pages, 0 in the last 90 days, latest 2026-05-11
- glossary or explainer: 6 pages, 0 in the last 90 days, latest 2026-05-08
- podcast or video: 1 pages, 0 in the last 90 days, latest undated
- Recent: 2026-09-15 blog: Inside the ai agent benchmark https://www.gorgias.com/blog/inside-the-ai-agent-benchmark
- Recent: 2026-08-31 blog: Ai copilot customer service https://www.gorgias.com/blog/ai-copilot-customer-service
- Recent: 2026-08-24 report or ebook: BFCM's fastest-growing question is also its best-converting one. https://www.gorgias.com/research/bfcms-fastest-growing-question-is-also-its-best-converting-one
- Recent: 2026-08-21 blog: We rebuilt chat https://www.gorgias.com/blog/we-rebuilt-chat
- Recent: 2026-08-11 report or ebook: Your team is sleeping on 53% of shopper questions. https://www.gorgias.com/research/your-team-is-sleeping-on-53-of-shoppers
- Recent: 2026-07-06 blog: Best ecommerce helpdesk https://www.gorgias.com/blog/best-ecommerce-helpdesk

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.