# Google Cloud Contact Center AI: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 2 judge labels across 2 categories by 1 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/google-cloud-contact-center-ai

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [AI voice agents](https://www.gane.ai/index/gtm/customer/ai-voice-agents/index.md) | 0% | 84 | 0% | 1 |
| [Conversational intelligence and call recording](https://www.gane.ai/index/gtm/sales/conversation-intelligence/index.md) | 0% | 81 | 100% | 1 |

## And against it

- "Google Cloud Contact Center AI has been sued for allegedly recording customer service calls without proper disclosure and using them to train AI models" (MiniMax M2.5, Conversation intel)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 1 | 1 | 2 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Google Cloud Contact Center AI, from 9 of the 12 answers that named it (only the models that return a source list).

### Domains cited

- synthflow.ai: 6
- bland.ai: 4
- kore.ai: 4
- rasa.com: 4
- retellai.com: 4
- botphonic.ai: 2
- cloudtalk.io: 2
- docs.cloud.google.com: 2 (its own site)
- getvoip.com: 2
- nextlevel.ai: 2

### Pages cited

- https://synthflow.ai/blog/best-10-ai-voice-agents-for-contact-centers-and-enterprises-tested-and-reviewed: 6
- https://synthflow.ai/blog/8-best-ai-voice-agents-for-business-in-2026: 5
- https://kore.ai/blog/best-voice-ai-agent-platforms-compared-and-reviewed: 4
- https://rasa.com/blog/best-ai-voice-agents: 4
- https://retellai.com/blog/best-voice-ai-agent-companies-contact-centers: 3
- https://bland.ai/blog/is-voice-ai-safe: 2
- https://botphonic.ai/: 2
- https://kore.ai/: 2

## The company

Google; https://google.com; Mountain View, California, United States; founded 1998; part of Alphabet Inc.. From Wikidata, fetched 2026-09-14.

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.