# Glassbox: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 18 judge labels across 4 categories by 11 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/glassbox

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Session replay and heatmaps](https://www.gane.ai/index/gtm/gtm-data/session-replay-and-heatmaps/index.md) | 0% | 14 | 10% | 10 |
| [Product analytics](https://www.gane.ai/index/gtm/gtm-data/product-analytics/index.md) | 0% | 18 | 0% | 4 |
| [Customer intelligence and data science](https://www.gane.ai/index/gtm/gtm-data/customer-intelligence-and-data-science/index.md) | 0% | 69 | 0% | 2 |
| [Web analytics](https://www.gane.ai/index/gtm/gtm-data/web-analytics/index.md) | 0% | 47 | 0% | 2 |

## What the models said for it

- "Choose Contentsquare, Glassbox, or Quantum Metric when scale, enterprise governance, and advanced experience analytics justify a larger platform." (Perplexity Sonar, Session replay)
- "Best if you're an enterprise/regulatory-heavy org: Glassbox or Contentsquare" (GPT-5.4 mini, Session replay)
- "### 5. Glassbox ⭐ Best for Regulated Industries" (GLM 4.7 FlashX, Session replay)

## And against it

- "Enterprise options like Glassbox or Quantum Metric add heavy compliance and auto-insights but are pricier." (Grok 4.20, Session replay)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-5.4 mini | 0 | 1 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 0 | 1 | 0 | 1 |
| Perplexity Sonar | 0 | 1 | 1 | 0 | 2 |
| Grok 4.20 | 0 | 0 | 1 | 1 | 2 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 1 | 0 | 1 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 3 | 0 | 3 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 4 | 0 | 4 |

## Sources returned with these answers

The sites and pages cited by the answers that named Glassbox, from 64 of the 67 answers that named it (only the models that return a source list).

### Domains cited

- g2.com: 32
- quantummetric.com: 31
- amplitude.com: 21
- userpilot.com: 21
- contentsquare.com: 20
- logrocket.com: 19
- fullstory.com: 18
- zapier.com: 15
- learn.g2.com: 14
- uxcam.com: 12

### Pages cited

- https://logrocket.com/comparisons/best-session-replay-tools: 19
- https://userpilot.com/blog/session-replay-tools: 17
- https://quantummetric.com/blog/the-complete-guide-to-session-replay: 15
- https://zapier.com/blog/best-session-replay-tools: 15
- https://quantummetric.com/blog/top-8-session-replay-tools-for-enterprises: 14
- https://quantummetric.com/blog/best-session-replay-tools-in-2026: 12
- https://f.hubspotusercontent30.net/hubfs/4606935/Assets/eBooks/eBook%20-%20The%20Enterprise%20Guide%20to%20Session%20Replay.pdf: 11
- https://learn.g2.com/best-heatmap-tools: 10

## The company

Glassbox Ltd; https://www.glassbox.com/; Petah Tikva, Israel; founded 2010; public, GLBX on Tel Aviv Stock Exchange. From Wikidata, fetched 2026-09-14.

## In its own words

What Glassbox's own pages state, read 2026-10-05. Stated by the vendor, not checked by the index.

- Positioning: Glassbox provides digital customer experience analytics for web and mobile apps. Drive revenue, profitability & loyalty with optimized digital CX. (https://www.glassbox.com/)
- For: highly regulated enterprises (https://www.glassbox.com/)
- Certifications: ISO 27001, ISO 27701, ISO 27017, ISO 42001, SOC 2, CSA STAR
- Hosting: Ireland (EU), Northern Virginia(USA), Singapore, Northern Virginia (USA), AWS (USA)
- Customers named: SoFi, Sainsbury's, Marriott, Purina, NBrown, Bank Leumi, Nestlé, An Post Insurance

## What it publishes

Every page glassbox.com exposes, read 2026-09-29: 569 addresses. By kind, pages and the last 90 days:

- blog: 262 pages, 1 in the last 90 days, latest 2026-09-03
- case study: 19 pages, 0 in the last 90 days, latest 2022-11-11
- webinar or virtual event: 1 pages, 0 in the last 90 days, latest undated
- conference or event: 19 pages, 4 in the last 90 days, latest 2026-09-15
- comparison: 10 pages, 0 in the last 90 days, latest 2025-07-21
- template or tool: 1 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 6 pages, 0 in the last 90 days, latest 2025-10-22
- news or press: 121 pages, 2 in the last 90 days, latest 2026-09-09
- Recent: 2026-09-15 conference or event: Access agenda accessibility london 2 https://www.glassbox.com/events/access-agenda-accessibility-london-2
- Recent: 2026-09-09 news or press: Glassbox microsoft solutions partner financial services ai https://www.glassbox.com/news/glassbox-microsoft-solutions-partner-financial-services-ai
- Recent: 2026-09-03 blog: What data doesnt know about customers https://www.glassbox.com/blog/what-data-doesnt-know-about-customers
- Recent: 2026-08-12 conference or event: Dallas access agenda accessibility https://www.glassbox.com/events/dallas-access-agenda-accessibility
- Recent: 2026-08-03 conference or event: Cx bfsi exchange europe https://www.glassbox.com/events/cx-bfsi-exchange-europe
- Recent: 2026-07-29 news or press: Glassbox pulse mcp server operational intelligence https://www.glassbox.com/news/glassbox-pulse-mcp-server-operational-intelligence

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.