# Genesys Cloud Quality Management alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 224 of the 252 answers in the 1 category where Genesys Cloud Quality Management holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/gtm/vendors/genesys-cloud-quality-management/alternatives

## Named instead, most often (every category and segment added)

- Voxjar: 26
- Scorebuddy: 22
- EvaluAgent: 20
- MaestroQA: 15
- ScorebuddyCX: 14
- Zendesk QA: 13

## Contact center quality assurance

**Small business**: 84 of 84 answers did not name Genesys Cloud Quality Management.

- Scorebuddy: first choice in 17 of those 84
- Voxjar: first choice in 16 of those 84
- EvaluAgent: first choice in 9 of those 84
- Zendesk QA: first choice in 9 of those 84
- Insightful: first choice in 8 of those 84
- ScorebuddyCX: first choice in 6 of those 84
- CloudTalk: first choice in 4 of those 84
- Klaus: first choice in 4 of those 84

**Mid-market**: 76 of 84 answers did not name Genesys Cloud Quality Management (Genesys Cloud Quality Management is #12 of 17 at 0%).

- Voxjar: first choice in 10 of those 76
- EvaluAgent: first choice in 8 of those 76
- MaestroQA: first choice in 8 of those 76
- Scorebuddy: first choice in 5 of those 76
- ScorebuddyCX: first choice in 5 of those 76
- Zendesk QA: first choice in 4 of those 76
- Insightful: first choice in 2 of those 76
- Playvox QM: first choice in 2 of those 76

**Enterprise**: 64 of 84 answers did not name Genesys Cloud Quality Management (Genesys Cloud Quality Management is #6 of 15 at 6%).

- MaestroQA: first choice in 7 of those 64
- Observe.AI: first choice in 5 of those 64
- NICE CXone Quality Management: first choice in 4 of those 64
- EvaluAgent: first choice in 3 of those 64
- Playvox: first choice in 3 of those 64
- ScorebuddyCX: first choice in 3 of those 64
- NICE Quality Management: first choice in 2 of those 64
- VQ Online: first choice in 2 of those 64

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.