# Genesys Cloud CX alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 164 of the 252 answers in the 1 category where Genesys Cloud CX holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/gtm/vendors/genesys-cloud-cx/alternatives

## Named instead, most often (every category and segment added)

- Aircall: 28
- CloudTalk: 17
- Nextiva Contact Center: 12
- LiveAgent: 8
- Freshcaller: 7
- Call Center Studio: 6

## Contact center platforms

**Small business**: 81 of 84 answers did not name Genesys Cloud CX (Genesys Cloud CX is #17 of 18 at 0%).

- Aircall: first choice in 26 of those 81
- CloudTalk: first choice in 12 of those 81
- Nextiva Contact Center: first choice in 12 of those 81
- Call Center Studio: first choice in 5 of those 81
- Dialpad Ai Contact Center: first choice in 5 of those 81
- LiveAgent: first choice in 5 of those 81
- Freshcaller: first choice in 4 of those 81
- JustCall: first choice in 4 of those 81

**Mid-market**: 52 of 84 answers did not name Genesys Cloud CX (Genesys Cloud CX is #3 of 15 at 13%).

- CloudTalk: first choice in 5 of those 52
- Freshcaller: first choice in 3 of those 52
- LiveAgent: first choice in 3 of those 52
- Talkdesk: first choice in 3 of those 52
- Aircall: first choice in 2 of those 52
- Amazon Connect: first choice in 2 of those 52
- Freshdesk Contact Center: first choice in 2 of those 52
- Call Center Studio: first choice in 1 of those 52

**Enterprise**: 31 of 84 answers did not name Genesys Cloud CX (Genesys Cloud CX is #1 of 10 at 69%).

- Five9: first choice in 1 of those 31
- RingCentral RingCX: first choice in 1 of those 31

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.