# Genesys AI: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 1 judge label across 1 category by 1 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/genesys-ai

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [AI voice agents](https://www.gane.ai/index/gtm/customer/ai-voice-agents/index.md) | 0% | 54 | 0% | 1 |

## What the models said for it

- "Enterprise/Contact Center layer: PolyAI, Cognigy, Talkdesk, or Genesys AI." (Gemini 3.5 Flash, AI voice agents)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Genesys AI, from 2 of the 2 answers that named it (only the models that return a source list).

### Domains cited

- aircall.io: 1
- bpi.com: 1
- exotel.com: 1
- fcc.gov: 1
- ftc.gov: 1
- getvoip.com: 1
- haass.io: 1
- iapp.org: 1
- kore.ai: 1
- layer3labs.io: 1

### Pages cited

- https://aircall.io/blog/support/ai-voice-agent-privacy: 1
- https://bpi.com/to-stop-scams-at-the-source-u-s-policymakers-are-rightly-looking-upstream: 1
- https://exotel.com/blog/when-not-to-use-voicebot: 1
- https://fcc.gov/document/fcc-makes-ai-generated-voices-robocalls-illegal: 1
- https://ftc.gov/policy/advocacy-research/tech-at-ftc/2024/04/approaches-address-ai-enabled-voice-cloning: 1
- https://getvoip.com/blog/ai-voice-assistants-for-business: 1
- https://haass.io/blog/best-voice-ai-agents: 1
- https://iapp.org/news/a/how-the-fcc-and-ftc-regulate-ai-powered-robocalls: 1

## The company

Genesys; http://www.genesys.com; Daly City, United States; founded 1990; about 3,218 employees. From Wikidata, fetched 2026-09-14.

## What it publishes

Every page genesys.com exposes, read 2026-09-29: 12701 addresses. By kind, pages and the last 90 days:

- blog: 1740 pages, 0 in the last 90 days, latest undated
- case study: 255 pages, 0 in the last 90 days, latest undated
- webinar or virtual event: 355 pages, 0 in the last 90 days, latest undated
- conference or event: 306 pages, 0 in the last 90 days, latest undated
- report or ebook: 15 pages, 0 in the last 90 days, latest undated
- comparison: 83 pages, 0 in the last 90 days, latest undated
- template or tool: 16 pages, 0 in the last 90 days, latest undated
- glossary or explainer: 29 pages, 0 in the last 90 days, latest undated
- podcast or video: 1 pages, 0 in the last 90 days, latest undated
- news or press: 15 pages, 0 in the last 90 days, latest undated

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.