# Gainsight: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 4 judge labels across 4 categories by 4 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/gainsight

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Customer education and LMS](https://www.gane.ai/index/gtm/customer/customer-education-and-lms/index.md) | 0% | 56 | 0% | 1 |
| [Customer feedback and surveys](https://www.gane.ai/index/gtm/customer/customer-feedback-and-surveys/index.md) | 0% | 78 | 0% | 1 |
| [Digital adoption and onboarding](https://www.gane.ai/index/gtm/customer/digital-adoption-and-onboarding/index.md) | 0% | 50 | 0% | 1 |
| [Value selling tools](https://www.gane.ai/index/gtm/sales/value-selling-tools/index.md) | 0% | 53 | 0% | 1 |

## What the models said for it

- "Customer Success Platforms (e.g., Gainsight, Totango): To understand post-sale value delivery and identify expansion opportunities." (MiniMax M2.5, Value selling)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 1 | 0 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 1 | 0 | 1 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## Sources returned with these answers

The sites and pages cited by the answers that named Gainsight, from 11 of the 16 answers that named it (only the models that return a source list).

### Domains cited

- g2.com: 4
- userpilot.com: 3
- capterra.com: 2
- dupple.com: 2
- gainsight.com: 2 (its own site)
- guideflow.com: 2
- help.surveymonkey.com: 2
- pendo.io: 2
- talentedlearning.com: 2
- talentlms.com: 2

### Pages cited

- https://dupple.com/learn/best-customer-education-platforms: 2
- https://g2.com/categories/customer-education: 2
- https://teachfloor.com/blog/best-customer-education-platforms: 2
- https://absorbai.com/blog/top-10-customer-education-lms: 1
- https://alium.io/research/top-complaints-product-analytics: 1
- https://appcues.com/blog/best-walkme-alternatives-2026: 1
- https://b2bsaastools.com/blog/best-b2b-saas-customer-onboarding-tools: 1
- https://beetsol.com/blog/best-customer-training-software: 1

## In its own words

What Gainsight's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: Customer Success and Retention Platform (https://gainsight.com/)
- For: growing businesses and Customer Success organizations looking to start fast (https://www.gainsight.com/pricing)
- Price stated: Essentials [Request Pricing]; Enterprise [Request Pricing] (https://www.gainsight.com/pricing)
- Certifications: CCPA, GDPR, HIPAA, ISO 27001, SOC 2 Type II
- Customers named: Acquia, Notion, ReviewPro, Sonos, Handshake, Rockwell Automation, DocuSign, Zapier

## What it publishes

Every page gainsight.com exposes, read 2026-09-29: 9988 addresses. By kind, pages and the last 90 days:

- blog: 1394 pages, 5 in the last 90 days, latest 2026-09-17
- case study: 92 pages, 8 in the last 90 days, latest 2026-09-08
- webinar or virtual event: 49 pages, 0 in the last 90 days, latest 2026-06-02
- conference or event: 343 pages, 12 in the last 90 days, latest 2026-09-17
- report or ebook: 16 pages, 1 in the last 90 days, latest 2026-09-23
- comparison: 42 pages, 4 in the last 90 days, latest 2026-08-12
- template or tool: 17 pages, 0 in the last 90 days, latest 2026-06-26
- glossary or explainer: 266 pages, 0 in the last 90 days, latest 2026-04-13
- podcast or video: 1146 pages, 16 in the last 90 days, latest 2026-09-23
- news or press: 377 pages, 2 in the last 90 days, latest 2026-09-15
- Recent: 2026-09-23 podcast or video: 211 notions outcomes architects on why csms dont need experience anymore https://www.gainsight.com/episode/211-notions-outcomes-architects-on-why-csms-dont-need-experience-anymore
- Recent: 2026-09-23 report or ebook: Expansion Opportunities https://support.gainsight.com/Staircase_AI/Reports/Expansion_Opportunities
- Recent: 2026-09-17 blog: Blog saas strategies for improving customer experience https://www.gainsight.com/blog/blog-saas-strategies-for-improving-customer-experience
- Recent: 2026-09-17 conference or event: 11 capabilities to evaluate when choosing a community platform https://www.gainsight.com/event/11-capabilities-to-evaluate-when-choosing-a-community-platform
- Recent: 2026-09-16 conference or event: The pace race how ce teams keep up when products never stop shipping https://www.gainsight.com/event/the-pace-race-how-ce-teams-keep-up-when-products-never-stop-shipping
- Recent: 2026-09-16 podcast or video: 210 owning retention standardizing cs across 17 acquisitions ft rebecca nerad advantive https://www.gainsight.com/episode/210-owning-retention-standardizing-cs-across-17-acquisitions-ft-rebecca-nerad-advantive

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.