# Gainsight PX: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 11 judge labels across 4 categories by 8 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/gainsight-px

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Digital adoption and onboarding](https://www.gane.ai/index/gtm/customer/digital-adoption-and-onboarding/index.md) | 0% | 28 | 20% | 5 |
| [Product analytics](https://www.gane.ai/index/gtm/gtm-data/product-analytics/index.md) | 0% | 20 | 25% | 4 |
| [Customer education and LMS](https://www.gane.ai/index/gtm/customer/customer-education-and-lms/index.md) | 0% | 57 | 0% | 1 |
| [In-app messaging and customer communications](https://www.gane.ai/index/gtm/customer/in-app-messaging-and-customer-communications/index.md) | 0% | 59 | 0% | 1 |

## What the models said for it

- "Other top contenders include Mixpanel, PostHog, Heap, Pendo, Gainsight PX, Fullstory, and Userpilot." (Llama 4 Maverick, Product analytics)
- "Choose Pendo/Userpilot/Gainsight PX when in-app guides and adoption are as important as analytics." (Muse Glimmer 30B, Product analytics)
- "Best For: B2B SaaS companies where Customer Success managers actively manage accounts" (Qwen 3.7 Flash, Digital adoption)
- "Deep integration with Gainsight CS; good for SaaS companies with CS teams" (DeepSeek V4 Flash, Digital adoption)

## And against it

- "Why you should avoid the "Enterprise" Giants" (GLM 4.7 FlashX, Digital adoption)
- "has hidden pricing, which can be a red flag for budget-conscious teams" (Mistral Small, Product analytics)

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 1 | 1 | 2 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 0 | 1 |
| Llama 4 Maverick | 0 | 1 | 0 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 1 | 1 |
| MiniMax M2.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 1 | 2 | 0 | 3 |

## Sources returned with these answers

The sites and pages cited by the answers that named Gainsight PX, from 27 of the 29 answers that named it (only the models that return a source list).

### Domains cited

- g2.com: 13
- userpilot.com: 10
- gainsight.com: 9 (its own site)
- guideflow.com: 8
- walkme.com: 8
- capterra.com: 7
- ciopages.com: 7
- darwinapps.com: 7
- gane.ai/index: 7
- pendo.io: 7

### Pages cited

- https://darwinapps.com/blog/best-product-analytics-tools-b2b-saas: 7
- https://guideflow.com/blog/best-digital-adoption-platforms: 7
- https://ciopages.com/buyer-guides/digital-adoption-platform: 6
- https://gainsight.com/essential-guide/product-management-metrics/product-analytics-tools: 6
- https://capterra.com/product-analytics-software: 5
- https://forrester.com/report/the-forrester-wave-tm-digital-adoption-platforms-q4-2024/RES181654: 5
- https://g2.com/categories/product-analytics: 5
- https://chameleon.io/buyers-guide/dap-category-market/top-digital-adoption-platforms: 4

## In its own words

What Gainsight PX's own pages state, read 2026-09-28. Stated by the vendor, not checked by the index.

- Positioning: Drive adoption with in-app guidance that meets users where they get stuck. (https://gainsight.com/)
- For: Product (https://gainsight.com/)
- Price stated: Request Pricing (https://www.gainsight.com/pricing)
- Free plan or trial: Free Trial (https://www.gainsight.com/pricing)
- Certifications: CCPA, GDPR, HIPAA, ISO 27001, SOC 2 Type II

## What it publishes

Every page gainsight.com exposes, read 2026-09-29: 9988 addresses. By kind, pages and the last 90 days:

- blog: 1394 pages, 5 in the last 90 days, latest 2026-09-17
- case study: 92 pages, 8 in the last 90 days, latest 2026-09-08
- webinar or virtual event: 49 pages, 0 in the last 90 days, latest 2026-06-02
- conference or event: 343 pages, 12 in the last 90 days, latest 2026-09-17
- report or ebook: 16 pages, 1 in the last 90 days, latest 2026-09-23
- comparison: 42 pages, 4 in the last 90 days, latest 2026-08-12
- template or tool: 17 pages, 0 in the last 90 days, latest 2026-06-26
- glossary or explainer: 266 pages, 0 in the last 90 days, latest 2026-04-13
- podcast or video: 1146 pages, 16 in the last 90 days, latest 2026-09-23
- news or press: 377 pages, 2 in the last 90 days, latest 2026-09-15
- Recent: 2026-09-23 podcast or video: 211 notions outcomes architects on why csms dont need experience anymore https://www.gainsight.com/episode/211-notions-outcomes-architects-on-why-csms-dont-need-experience-anymore
- Recent: 2026-09-23 report or ebook: Expansion Opportunities https://support.gainsight.com/Staircase_AI/Reports/Expansion_Opportunities
- Recent: 2026-09-17 blog: Blog saas strategies for improving customer experience https://www.gainsight.com/blog/blog-saas-strategies-for-improving-customer-experience
- Recent: 2026-09-17 conference or event: 11 capabilities to evaluate when choosing a community platform https://www.gainsight.com/event/11-capabilities-to-evaluate-when-choosing-a-community-platform
- Recent: 2026-09-16 conference or event: The pace race how ce teams keep up when products never stop shipping https://www.gainsight.com/event/the-pace-race-how-ce-teams-keep-up-when-products-never-stop-shipping
- Recent: 2026-09-16 podcast or video: 210 owning retention standardizing cs across 17 acquisitions ft rebecca nerad advantive https://www.gainsight.com/episode/210-owning-retention-standardizing-cs-across-17-acquisitions-ft-rebecca-nerad-advantive

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.