# Gainsight CX: how AI models rank it, November 2026

Gane Index, November 2026 Edition. Named in 1 judge label across 1 category by 1 of 14 models. Page: https://www.gane.ai/index/gtm/vendors/gainsight-cx

## Standing by category

| Category | Share | Rank | Negative rate | Labels |
|---|---|---|---|---|
| [Customer feedback and surveys](https://www.gane.ai/index/gtm/customer/customer-feedback-and-surveys/index.md) | 0% | 79 | 0% | 1 |

## By model

| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 1 | 0 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |

## What it publishes

Every page gainsight.com exposes, read 2026-09-29: 9988 addresses. By kind, pages and the last 90 days:

- blog: 1394 pages, 5 in the last 90 days, latest 2026-09-17
- case study: 92 pages, 8 in the last 90 days, latest 2026-09-08
- webinar or virtual event: 49 pages, 0 in the last 90 days, latest 2026-06-02
- conference or event: 343 pages, 12 in the last 90 days, latest 2026-09-17
- report or ebook: 16 pages, 1 in the last 90 days, latest 2026-09-23
- comparison: 42 pages, 4 in the last 90 days, latest 2026-08-12
- template or tool: 17 pages, 0 in the last 90 days, latest 2026-06-26
- glossary or explainer: 266 pages, 0 in the last 90 days, latest 2026-04-13
- podcast or video: 1146 pages, 16 in the last 90 days, latest 2026-09-23
- news or press: 377 pages, 2 in the last 90 days, latest 2026-09-15
- Recent: 2026-09-23 podcast or video: 211 notions outcomes architects on why csms dont need experience anymore https://www.gainsight.com/episode/211-notions-outcomes-architects-on-why-csms-dont-need-experience-anymore
- Recent: 2026-09-23 report or ebook: Expansion Opportunities https://support.gainsight.com/Staircase_AI/Reports/Expansion_Opportunities
- Recent: 2026-09-17 blog: Blog saas strategies for improving customer experience https://www.gainsight.com/blog/blog-saas-strategies-for-improving-customer-experience
- Recent: 2026-09-17 conference or event: 11 capabilities to evaluate when choosing a community platform https://www.gainsight.com/event/11-capabilities-to-evaluate-when-choosing-a-community-platform
- Recent: 2026-09-16 conference or event: The pace race how ce teams keep up when products never stop shipping https://www.gainsight.com/event/the-pace-race-how-ce-teams-keep-up-when-products-never-stop-shipping
- Recent: 2026-09-16 podcast or video: 210 owning retention standardizing cs across 17 acquisitions ft rebecca nerad advantive https://www.gainsight.com/episode/210-owning-retention-standardizing-cs-across-17-acquisitions-ft-rebecca-nerad-advantive

## Record

- Method: https://www.gane.ai/index/gtm/methodology
- License: CC BY 4.0. Cite as Gane Index, November 2026 Edition, www.gane.ai/index/gtm.