# Gainsight Customer Success alternatives: what AI models name instead, November 2026

Gane Index, November 2026 Edition. 180 of the 252 answers in the 1 category where Gainsight Customer Success holds a standing named it neither first nor as an alternative; these are the first choices those answers made. Page: https://www.gane.ai/index/gtm/vendors/gainsight-customer-success/alternatives

## Named instead, most often (every category and segment added)

- Custify: 32
- Vitally: 31
- ChurnZero: 25
- HubSpot Service Hub: 20
- ClientSuccess: 8
- Akita: 5

## Customer success platforms

**Small business**: 84 of 84 answers did not name Gainsight Customer Success (Gainsight Customer Success is #10 of 10 at 0%).

- Custify: first choice in 27 of those 84
- Vitally: first choice in 24 of those 84
- HubSpot Service Hub: first choice in 14 of those 84
- ClientSuccess: first choice in 7 of those 84
- Akita: first choice in 3 of those 84
- ChurnZero: first choice in 3 of those 84
- GainTrace: first choice in 2 of those 84
- HubSpot Customer Success Workspace: first choice in 2 of those 84

**Mid-market**: 67 of 84 answers did not name Gainsight Customer Success (Gainsight Customer Success is #5 of 9 at 4%).

- ChurnZero: first choice in 21 of those 67
- HubSpot Service Hub: first choice in 6 of those 67
- Vitally: first choice in 6 of those 67
- Custify: first choice in 5 of those 67
- Akita: first choice in 2 of those 67
- GainTrace: first choice in 2 of those 67
- ClientSuccess: first choice in 1 of those 67
- Frame AI: first choice in 1 of those 67

**Enterprise**: 29 of 84 answers did not name Gainsight Customer Success (Gainsight Customer Success is #1 of 9 at 65%).

- Gainsight CS: first choice in 3 of those 29
- Planhat: first choice in 2 of those 29
- Catalyst: first choice in 1 of those 29
- ChurnZero: first choice in 1 of those 29
- Salesforce Service Cloud: first choice in 1 of those 29
- Skalin: first choice in 1 of those 29
- Totango: first choice in 1 of those 29
- Vitally: first choice in 1 of those 29

Published under CC BY 4.0. The output is the models' output; nothing here is a recommendation by the index.